Location:
Santa Cruz De Tenerife/Canary IslandsEmployment type:
Full-TimeJob Description
Req#:
481872The future is our choiceAt Atos, as the global leader in secure and decarbonized digital, our purpose is to help design the future of the information space. Together we bring the diversity of our people’s skills and backgrounds to make the right choices with our clients, for our company and for our own futures.Job Description:
The Quality Analyst is responsible for supporting Service Desk Operations with Continuous Improvement actions based on daily monitoring and analysis of KPIs according to processes defined within the quality life cycle. This includes the detection of skill gaps and areas for improvement, along with the corresponding delivery of specific feedback, coaching, and best practices. Additionally, the role involves the creation of weekly and monthly reports to share trends, actions, plans, and suggestions based on quality findings and results.Required Skills:
Fluent in English and German. Other European languages are valuable.Broad Service Desk experience.Demonstrated initiative and excellent communication skills, both written and verbal.Quality orientation, organization, and attention to detail.Guiding qualities and an inspiring attitude.Ability to use logic and reasoning to identify strengths and weaknesses.Strong MS Office skills.Readiness to provide 24x7 quality support.Language:
English (German desirable)Here at Atos, diversity and inclusion are embedded in our DNA. Read more about our commitment to a fair work environment for all.Atos is a recognized leader in its industry across Environment, Social, and Governance (ESG) criteria. Find out more about our CSR commitment.
Choose your future. Choose Atos.About the Company
Atos is the global leader in secure and decarbonized digital with a range of market-leading digital solutions along with consultancy services, digital security, and decarbonization offerings;
an end-to-end partnership approach.
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