Join us on a journey of endless possibilities
At Strada, possibility isn't just a promise – it's the foundation of everything we do. We believe in unlocking potential for every colleague, creating a journey of growth, discovery, and impact.
With the support, resources, and opportunities we provide, you'll build a fulfilling future – working on meaningful projects that span industries and regions, contributing to outcomes that matter.
Strada is a people, payroll, and technology leader simplifying international workforce management. Operating in 180+ countries, we design and deliver people-first solutions powered by cloud-based technology – helping organizations grow and enabling workforces to perform at their best.
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The Role
To contribute and be part of the team responsible for the support and execution of data management/customer services activities, ensuring that output is accurate and on time. Your responsibilities will be focused on HR Administration processes and Customer Care services and you will be flexible supporting either as or when required.
Responsibilities
Use HR Administration expertise to advise upon client queries/issues and ensure a good understanding of Client specific processes and tasks
Independently perform Data Management or Customer Service activities as per the agreed calendar and KPIs
Ensure Data Management is performed accurately and on time
Ensure Tickets and Calls are responded within SLA timescales and to a high standard
Follow Detailed Working Instructions (DWIs) and highlight any gaps/inconsistencies in the documentation. Also support the updating of DWIs
Proficient in using systems and tools
SOC Controls completed on time and with the necessary evidences
Conduct Knowledge Transfer sessions related to Client/Country specific processes and ensure the audience has understood and can put into practice
All system issues/defects are reported correctly and tickets are logged with the necessary details and evidences so Application Services and/or Products can investigate
Highlight to Service Manager any deviations from the standard scope of service
Ability to recognize and deal appropriately with sensitive and confidential information
Successful completion of all learning objectives
Time Recording to be completed accurately and on time
STRADA Security Standards are adhered and followed
Contribute to team meetings and raise any issues immediately to your Service Manager
Ensure you are up to date with all STRADA HR announcements and communications
Build good relationships with all lines of businesses where appropriate
Update internal stakeholders, when needed, in a timely and accurate way
Participates in projects and activities as needed and assigned
Requirements
Good knowledge of MS Office tools such as Excel, Word, and PowerPoint
Flexibility to support a global and fast paced environment
Attention to detail
Excellent written and verbal skills in both English and German
Ability to collaborate and work in a team environment, as well as independently while adhering to processes and procedures
1 year experience in Customer Care and/or HR Administration
High School/University diploma or equivalent
HRIS knowledge would be nice-to-have
At Strada, Our Values Guide Everything We Do
* Anticipate Customer Needs – We stay ahead of trends so our customers can grow and succeed.
* Own the Outcome – We take responsibility for delivering excellence and ensuring things get done right.
* Challenge Ourselves to Work Smarter – We move faster than the world around us to drive change and accomplish more.
* Empower Each Other to Solve Problems – We tackle challenges head on, ask tough questions, and collaborate to find the best solutions.
* Care About Our Work – We understand that what we do impacts millions, and we have a responsibility to get it right.
Benefits
At Strada, we support your whole self—offering a range of benefits for your health, wellbeing, finances, and future. These include health coverage, wellbeing programs, paid leave (vacation, sick, parental), retirement plans, learning opportunities, and more.
All offers are contingent on successful completion of background checks, where permitted by law and as appropriate for the role. These may include identity, education, employment, and in some cases, criminal history verification, checks against global watchlists, credit reports, and/or drug testing. You'll be informed of the specific checks applicable to your role and location during the recruitment process.
Our commitment to Diversity and Inclusion
Strada is dedicated to fostering a diverse, equitable, and inclusive workplace where everyone feels valued and supported. We believe that embracing differences strengthens our teams and drives innovation and success.
Diversity Policy Statement
Strada is an Equal Opportunity Employer and prohibits discrimination based on legally protected characteristics. We actively support the advancement of underrepresented groups and provide reasonable accommodations for disabilities and religious practices. Applicants may request a reasonable accommodation by contacting their recruiter.
Authorization to work in the Employing Country
To be considered, you must have current and future work authorization in the country where you're applying, without the need for visa sponsorship by Strada.
Please note: This job description does not limit Strada's right to assign or reassign responsibilities, including to subsidiaries, partners, or future business purchasers.
We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
Disclaimer
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Strada business units.