You will play an active role in ensuring that our customers receive a first-class service experience. In addition, you work independently, in a structured manner and working on various contract administrative tasks. You will act as a partner for our sales and project management teams and be responsible for our install and service contracts. You will maintain a high level of customer service and answer contractual queries.
Primary Duties:
* Managing and processing orders.
* Reviewing & managing contracts data in our ERP system and monitoring they are following company policies.
* Processing data for new orders and order modifications.
* Create billing invoices and credit notes.
* Preparing & sending indexation renewal letters to customers.
* Requesting guarantees for the placed orders.
* Completing commercial correspondence and supporting project managers with order related matters.
* Communication verbally and in writing in English and Dutch or French or German or Italian.
* Be the first point of contact for contractual questions from our customers.
* Checking contracts and approvals in our CRM tool.
* Support and manage dispute resolution.
* Communicating proactively with clients.
* Run calculations for customer offers.
Job Requirements:
Required:
* Fluency in English and Spanish
* Excellent verbal and written communication skills.
* Ability to effectively communicate with internal and external customers.
* Excellent proficiency with MS Office suite.
* Effective time management, in order to meet deadlines.
* A positive attitude and ability to provide an excellent customer service.
* Ability to work independently and to carry out assignments to completion.
* A team player who enjoys working in a team environment.
* Minimum experience working in an administrative role preferably within Finance or Legal.
Preferred:
* Previous experience in finance, customer service, order to cash, quote to cash, accounts receivable, billings, disputes, collections, contract administration or legal related work.
* High proficiency with MS Excel.
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