We are looking for a talented Administrative Associate - Service to join our team specializing in Service for our Aftermarket Service Spain Country Support Department in San Fernando de Henares, Spain.
This role involves up to 25% of domestic travel frequency.
In this role, you will make an impact in the following ways:
* Warranty claim management: You will ensure efficient handling of warranty claims internally and with customers, reducing delays and improving service quality.
* Offer preparation and follow-up: By preparing and tracking technical and Aftermarket engine sales offers, you'll support business growth and customer engagement.
* Complex enquiry resolution: You'll collaborate with senior Aftermarket support to resolve challenging cases, ensuring all documentation is complete and accurate.
* Customer interaction records: Maintaining precise records in relevant systems will enhance communication, traceability, and service continuity.
* Health & Safety documentation: Keeping HS documents updated across platforms will ensure safe and compliant access to Distribution Centers.
* Reporting on DC activities: Your reports will provide visibility into operations, helping identify trends and areas for improvement.
* Work orders and spare parts: Creating and managing these requests will support timely maintenance and operational efficiency.
* Process improvement identification: By spotting inefficiencies and sharing ideas with your Supervisor, you'll contribute to a more agile and effective team.
Cummins is an equal opportunity employer. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, sex, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity, or other status protected by law.