At ASTEK Iberia, we are looking for an Application Production Support to join a leading company in the banking sector. You will play a key role in ensuring system stability, maintenance, and continuous improvement of critical banking systems.
Responsibilities
* Production support for core banking applications / Application maintenance (corrective and evolutive).
* Deployments and testing for new projects.
* Obsolescence management and patching activities.
* Handling user requests and internal client support.
* Supporting both On-Premises solutions and third-party SaaS solutions.
* Answering product-related queries, including product usage and design, configuration, software updates, third-party integrations.
* Managing tickets via ServiceNow and JIRA.
* Working under ITIL methodology and ensuring SLA compliance.
* Performance tuning and root cause analysis.
Technical Environment
* Operating Systems: Windows Server / Linux
* Databases: SQL / Oracle
* Tools & Technologies: ServiceNow, Jira, DynaTrace, PowerShell, Autosys, CyberArk, Citrix, HVD
* Collaboration tools: Teams / Outlook
Qualifications
* 3–5 years of experience in Production/Application Support.
* Experience in banking or critical environments (highly valued).
* Solid knowledge of SQL / Oracle (basic-to-intermediate DBA level) and Windows & Linux Servers.
* ITIL framework: Experience working with SLAs.
* Good level of English.
* Availability to go one day a week to the offices located in Madrid.
About the Company
Since 2015, Astek Iberia has been accompanying its customers in their development throughout Spain (Madrid, Barcelona, Valencia, Basque Country, Andalusia, Galicia, etc.). Founded in France in 1988, Astek is an integral player in engineering and technology consulting, present in five continents and 25 countries. With expertise in a wide range of industrial and service sectors, Astek is an essential partner, supporting its customers in an intelligent deployment of their products and services, and in the implementation of their digital transformation. Today we are more than 8,000 employees, committed every day to promote the complementarity between digital technologies and complex systems engineering. Our style is to have flexible schedules and highly value the well-being of our employees.
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