Job Description
* Consistently offer professional, friendly and engaging service.
* Exceed guest expectations.
* Extensive food, liquor, beer, wine and cocktail knowledge.
* Prepare basic beverages for guest service up to and including basic cocktails.
* Interact with guests in a way that makes them feel special.
* Proper and friendly service when in contact with all guests.
* Comply with liquor laws.
* Maintain accountability, both personal and financial.
* Control bar costs.
* Maintain cleanliness and organization of bar prep area and bar.
* Control cost and waste.
* Close out paper work thoroughly.
* Maintain extensive knowledge of menu, food preparation techniques.
* Be pro-active by assisting co-workers.
* Support and assist Managers.
* Be proficient with all aspects and services of the property.
* Be familiar with all food outlets and amenities within the property.
* Be knowledgeable of general city information as well as hotel history.
* Personal and financial accountability.
* Be an ambassador for the department, the property and the brand.
* Maintain regular and predictable attendance.
* Other duties as assigned.
Qualifications
* Previous customer service experience required preferably in upscale setting.
* Previous bartender experience required.
* Previous point of sale system experience preferred.
* Excellent communication and organizational skills.
* Strong interpersonal and problem-solving abilities.
* Highly responsible and reliable. Can work with minimal supervision.
* Ability to work well under pressure in a fast-paced environment.
* Ability to work cohesively with fellow colleagues as part of a small team and independently.
* Ability to focus attention on guest needs, remaining calm and courteous at all times.
* Successful completion of server position training program.
* Must Pass Food, Beverage and Service Knowledge Quizzes.
* Must have previous experience serving in a luxury environment.
Additional Information
What is in it for you:
* Competitive Salary and Benefits
* Discounted hotel rooms and food and beverage rates to employees at our sister properties around the globe.
* We provide learning programs through our Academies to promote growth and development so that you can perform at your full potential.
* Opportunity to develop your talent and grow within your property and across the world!