PLLUCH ESSENCE, S.L.U. is a family company dedicated to the commercialization and distribution of essential oils and aromatic chemicals. LLUCH ESSENCE has been supplying the food and perfumery industry for more than 70 years, acting as agent and distributor of market leading products both nationally and internationally. /ppbr/ppThe headquarters of our company are located in El Prat de Llobregat (Barcelona) and has large facilities with more than 19,000 m2 distributed in offices, laboratory and warehouse. We also have Affiliates in Colombia, Mexico Singapour, and two HUBS in India and China. /ppbr/ppWe have a global presence in the 5 continents. We have a portfolio of more than 4,000 references that we supply to more than 750 customers. /ppbr/ppbWould you like to join the CS team to continue developing as a professional and be part of Lluch's growth process? /b /ppbr/ppReporting to the Customer Service Manager, you will ensure Lluch's service level by acting as a liaison between the organization and the assigned customer portfolio in accordance with the company's commercial and development strategies. /ppbr/ppFor that reason, the bfunctions /bto be performed in the position are the following: /ppbr/pulliCustomer representative in the organization: intermediary service between customers and other departments of the company. /liliProviding a high level of service by answering customer queries via e-mail and telephone /liliCreation of commercial offers in the system according to customer requirements /liliReceipt, management and registration of sales orders in SAP: creation, confirmation, tracking and stock updates within the order until shipment /liliStock control: analysis and control of incoming stock in the warehouse giving the correct date and allocation in the open orders /liliManagement and tracking of sample orders according to their typology. /liliSupport and resolution of customer complaints, incidents and returns. /liliConsolidation of loads according to orders in progress /liliCreation and tracking of customer contracts in the system. Periodic review. /liliMaintain and update customer database in SAP. /liliEnsure proactive communication with customer: deadlines, delays, stock availability, etc. /liliHandling and sending of specific documentation related to product and orders: letters of credit, certificates of origin, invoices, etc. And technical documentation (TDS, SDS, COA, Halal, Kosher...). /liliComply with the company's occupational health and safety regulations. /liliComply with both general and position-specific policies and procedures, as well as ensure the completion of all tasks within scope to facilitate the achievement of company objectives. /li /ulpbr/ppbQualifications /b /pulliBusiness degree, FPII or similar (not limited) /liliDesirable: Qualification in perfumes and fragrances, market and applications /li /ulpbr/ppbRequirements /b /pulliKnowledge of FF, chemical or similar. /liliAdvanced knowledge of the Office package /liliKnowledge of SAP /liliKnowledge of International Trade (INCOTERMS) /li /ulpbr/ppbLanguages /b /pulliSpanish: Bilingual /liliEnglish: Advanced /liliSecond European language (French, German or Italian) at an advanced level, preferable /li /ulpbr/ppbExperience /b /pulliFrom 2 years of experience in a similar position /li /ulpbr/ppLluch Essence is driven by diversity, equity and inclusion. We are committed to building a team that represents a variety of backgrounds, perspectives and skills. The more integration there is, the better our work will be. The next step is yours. Apply to apply and join a growing multidisciplinary team. /ppbr/ppWe are waiting for you! /ppbr/ppHR People Culture dpt. at Lluch Essence /p