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**About the PositionThis exciting position will be a key contributor in executing the global online risk fraud and digital payments strategy. The Online Risk Fraud & Payments team has responsibility for Fraud Strategy, KYC & Customer Verification, Fraud Operations, Payment Strategy, Bank Relationships, and Payment Operations. This position requires a person who can roll up their sleeves and make things happen, has strong “Card not present” (CNP) and payments risk experience in eCommerce / eCommerce environments, and / or has a successful track record in the Digital Payments and/or Online Financial Services environments (web, mobile) with a focus on enabling business and maximizing returns.**Key Responsibilities Include**- Analyze, research and review card not present (CNP) transaction activity to identify fraud loss reduction and incremental revenue opportunities.- Develop recommendations to decrease fraud loss and increase revenue.- Monitor and review the fraud risk generated from the various fraud prevention filters and security exception files.- Analyze current fraud trends and provide input into rules and parameters.- Conduct research and analysis, prepare management reports and make recommendations to senior officers.- Increase operational efficiencies to streamline and simplify process flows and fraud prevention effectiveness.- Develop and maintain Policy and Procedure documentation.- Work closely with Accounting, Compliance, and Customer Service on fraud and payment related issues.- Process and resolve chargebacks, disputes, and returns.- Support accounting and reconciliation functions as they relate to payments.- Assist customer service representatives with questions or issues regarding potentially fraudulent orders.- Utilize various tools to gather, analyze, and interpret data from several sources including transactions, authorizations, financial data, third party data providers and online methods.- Conduct follow-up research on fraudulent transactions.- Keep detailed records of suspicious activity, analyze trends, and communicate security threats to management.- Cancels fraudulent orders and serves as a point of contact between customers and credit card banks.- Perform other duties as assigned.**Key Experience Requirements**- Associate’s degree required (Bachelor’s a plus) or comparable work-related experience.- Previous e-commerce fraud prevention, investigation or retail fraud prevention experience is a plus.- Understanding of credit card chargebacks, disputes and bank return processing and rules- Excellent verbal and written communication skills in English.- Ability to work on different reports to assist the day-to-day operations of the department.- Solid analytical, interpretive, and problem-solving skills.- Ability to analyze diverse information and develop strategy recommendations.- Must be able to meet strict deadlines.- Must possess strong internet research skills along with the ability to navigate multiple systems at once.- Demonstrated experience and/or strong working knowledge of Microsoft Word, Excel, and Outlook- Strong understanding of customer needs.- Persistent and results focused - must be able to deliver results in an environment which requires a high tolerance for ambiguity.- Extensive multi-tasking and prioritization skills - needs to excel in fast paced environment with frequently changing priorities.- Strong customer service skills and a demonstrated ability to take initiative, conduct thorough research, and be professionally persistent.- Demonstrated critical thinking, collaboration, and time management skills.
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