Quality Control Officer – Short-Term Rental Properties
Location: Puerto de la Cruz, Tenerife (with travel to Tenerife South and other Canary Islands)
We are seeking a dedicated and proactive Quality Control Officer to oversee and maintain the highest standards across our portfolio of short-term rental properties. This is a senior-level role requiring independence, attention to detail, and strong leadership skills.
Key Responsibilities
Conduct daily on-site walking inspections of apartments and properties to ensure quality, cleanliness, and guest readiness.
Coordinate and manage staff and contractors to resolve maintenance or service issues promptly.
Take ownership of guest satisfaction, responding to and resolving complaints or urgent issues (including being on-call at night).
Monitor and improve quality standards, with performance incentives linked to guest reviews.
Handle renovations and improvement projects, from planning to completion.
Work under pressure, meet deadlines, and execute responsibilities at a senior operational level.
Undertake a wide variety of tasks, requiring adaptability and a willingness to step outside of your comfort zone.
Maintain excellent customer care standards at all times.
Ensure smooth communication between management, staff, and external providers.
Track performance and report regularly on property quality metrics.
Requirements
Based in Puerto de la Cruz, Tenerife, with regular travel to Tenerife South and other Canary Islands.
Fluent in English and Spanish (both spoken and written).
Minimum of 5 years’ proven experience in quality control, hospitality, property management, or project management, with demonstrable results.
Strong attention to detail and a commitment to maintaining high standards.
Goal-oriented with the ability to take initiative and solve problems independently.
Excellent communication and leadership skills to coordinate teams effectively.
Versátil, reliable, and able to work outside regular hours when required.
Proactive mindset with the ability to anticipate and resolve problems before they arise.
📌 Quality assurance/quality control manager
🏢 Vergenoeg
📍 Puerto de la Cruz