MediaMint is an AI-powered Revenue Operations services company dedicated to accelerating innovation and revenue growth for platforms and publishers worldwide.
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Our mission is to drive operational efficiency, scalability, customer satisfaction, and actionable insights through advanced technology, automation, and AI.
We partner with industry leaders across AdTech, Consumer, CTV, Publishing, and Retail.
With 2000+ professionals and offices in Hyderabad (HQ), San Francisco, New York, Krakow, and Ilorin, we support both Fortune 500 companies and high-growth startups.About the RoleWe are seeking an Ad Success Representative to support an esteemed client in the digital advertising space.
This role is a hybrid of strategic account management and operational excellence.
You will be the primary link between client partners and Ad Operations—managing workflows, delivering insights, and driving campaign success.
This is a high-impact, fast-moving role—ideal for someone who excels at switching between hands-on tasks and big-picture thinking.
ResponsibilitiesClient Engagement & Strategic PartnershipManage 3–4 client partners, including subsidiaries under large holding companies.Lead structured weekly check-ins, provide proactive recommendations, and build trust-based relationships.Support account retention and growth by identifying revenue opportunities and upsell strategies.Campaign Management & Operational SupportAct as liaison between client teams and Ad Operations; manage ticket submissions and QA deliverables.Use tools like Slack, Salesforce, and trackers to ensure smooth workflow and issue resolution.Oversee Direct IO, Programmatic, and Self-Serve (Ads Manager) campaign processes.Insight Generation & OptimizationDownload and analyze campaign performance data.Translate metrics into clear, actionable insights and optimizations.Deliver reporting narratives that align with campaign goals and strategy.Internal Collaboration & Workflow DevelopmentPartner with product, marketing, and engineering teams to surface client feedback and shape improvements.Help standardize evolving workflows in coordination with partners like MediaMint's process teams.Contribute to resource creation and knowledge-sharing initiatives. xcskxlj Performance MetricsVolume of Work (by case type, reason, and region)Average Handle Time for support and operational tasksQA Scores for campaign accuracy, strategy, and delivery timelinessMonthly CSAT Scores from client partners evaluating deliverables and communication
Qualifications3+ years in Customer Success, Account Management, Ad Ops, or a similar client-facing roleProficiency with Salesforce, Google Sheets/Excel, Slack, and customer support platforms (Zendesk, )Strong problem-solving and communication skillsAbility to manage complex workflows and shifting prioritiesExperience in digital advertising (Direct IO, Programmatic, or Self-Serve) is a plusAnalytical mindset with a drive to turn data into actionable insightsProficient in English and German Languages.Fill this google form to apply :