Join us in building the AI GTM Brain for high-performing sales teams. At Gojiberry AI, we’re building the AI GTM Brain — a system that helps founders and sales teams detect high-intent leads, automate outreach, and book meetings on autopilot. We’re growing fast (0 → $1M ARR in <9 months), with hundreds of customers relying on us daily. As we scale, support becomes a core part of the product experience — not just answering tickets, but making sure customers actually get results. We’re looking for a Customer Support & Success Operator who wants to go beyond support — someone who thinks in systems, understands users deeply, and helps turn Gojiberry into a product people can’t churn from. You’ll work directly with the founders to improve onboarding, reduce friction, and turn every interaction into better product + better outcomes. 🧠 What You’ll Do Handle customer conversations (chat + email) with speed, clarity, and ownership
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Help users get real results: better leads, better campaigns, more demos booked
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Identify patterns in support tickets and turn them into product improvements
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Improve onboarding flows, help center content, and tutorials
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Build internal systems (macros, workflows, AI automations) to scale support
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Qualify users and route them (self-serve, webinar, or strategy call)
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Work closely with product & founders to fix what’s broken and double down on what works 🧩 What We’re Looking For 1–3+ years in Customer Support, Customer Success, or Ops (ideally in SaaS)
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Strong communication skills (clear, structured, straight to the point)
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Ability to understand technical products (no need to code, but you get how things work)
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High ownership: you don’t wait, you fix
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Strong problem-solving mindset — you don’t just answer, you improve
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Fluent in English (French not required)
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Based in Europe (time zone alignment) ✨ Nice to Have Experience with Intercom, Zendesk, or similar tools
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Experience supporting a B2B SaaS product
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Interest in sales, outbound, or GTM tools
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Experience building automations (Zapier, Make, AI tools, etc.)
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Startup mindset: fast, pragmatic, outcome-driven 💡 Why Join Us We didn’t build Gojiberry to create another tool.\\ We’re building the execution layer of outbound — a system that tells you who to contact, when, and how. Support is at the core of this:\\ → If users don’t get results, nothing else matters. You’ll be one of the first hires in this function, with real impact on: churn product direction customer experience No bureaucracy. No ticket monkey role.\\ You’re here to build a system that scales. 🌍 The Practical Stuff Fully remote (Europe)
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Adaptable hours, async culture
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Small, high-performance team
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Direct access to founders
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Fast learning curve, high ownership 🔥 Required Question A customer tells you: “Your tool doesn’t work, I’m not getting any leads.”\\ What do you do? Write your exact answer + steps.