Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,160 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.
People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.
We are now looking for a **Housekeeping Manager** to join our dynamic team here at Radisson Hotel Group!
We focus on you as a person, your skills, talents, and passion - not only on your resume. Because mindset is what it’s all about. And you can grow the rest with us. That's a promise!
**What We Offer Our Housekeeping Manager**
We aim to be as good a place to work as we are to stay. That is why we offer a competitive compensation and benefits package, which includes:
- Special rates for our team members, and friends and families while travelling and staying in our hotels
- We take our “We grow talent, talent grows us” culture belief to heart. With us you will benefit from a wide range of development offers supporting your learning & growth right from your onboarding. This includes an individual development plan and unlimited access to more than +20K learning modules & programs through Radisson Academy
- Participate and live Responsible Business every day together with our team members in the hotel and in the local communities where we work on creating shared value, better futures and a better planet for all
- Fantastic opportunities to progress
- Flexible retribution: possibility to have health insurance, transport and nursery vouchers
**The Housekeeping Manager Role**
Knowing that first impressions count, our housekeeping team are obsessed about presentation, having things in the right place and the house being spotlessly clean to deliver an experience that is beyond expectation - creating memorable moments for our guests.
The main responsabilities are:
- Ensure the smooth running of the housekeeping department, where all aspects of the guest experience and cleanliness are delivered to the highest levels, ensuring both property and company standards are attained and adhered to.
- Working proactively to maximize guest satisfaction, comfort and cleanliness, delivering a positive and responsive approach to enquiries and problem resolution.
- Develops and implements strategies where the housekeeping department metrics are identified, communicated and delivered where reports and tracking tools are effectively maintained in line with defined initiatives & targets.
- Effectively manages the life cycle of the team within the department, fostering a culture of growth, development and performance whilst reflecting and promoting the company culture and values.
- Prepares and is responsible for the departmental budget, ensuring that costs and departmental inventory is controlled and that target productivity and performance levels are attained.
- Build and maintain effective working relationship with all key stakeholders and partners both internal and external ensuring all communications and activities are controlled and undertaken in a timely manner.
- Establish and deliver effective programmes that advances service standards, profitability and cost control which may include working with internal and external stakeholders as required, whilst incorporating environmental concerns.
- Ensures adherence to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required.
As **Housekeeping Manager**, you will join a team that is passionate about delivering incredible service where we believe that anything is possible, whilst having fun in all that we do!
**Qualities We Are Looking For In Our Housekeeping Manager**
- Proven experience in a housekeeping, ideally within a hotel environment
- Strong problem-solving capabilities with the ability to adapt to changing environments
- Excellent leadership skills with a hands-on approach and lead-by-example work style
- Commitment to exceptional guest service with a passion for the hospitality industry
- Ability to find creative solutions, offering advice and recommendations
- Personal integrity, with the ability to work in an environment that demands excellence, time and energy
- Strong communication and listening skills, excellent speaking, reading and writing skills
- Outstanding analytical and strategic skills improving the business from a financial perspective
- Excellent ability to work collaboratively across functions and cultures in a general environment
- Skilled with Microsoft Office software
- An open, positive and communicative personality
- Ability to handle multiple challenging priorities and ass