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Senior network analyst

Santa Cruz de Tenerife
Rexus Group
Publicada el 1 agosto
Descripción

Job Title: Lead Network Analyst (Europe-based – English Speaking)
Location: Europe (Remote/On-site as required)
Time Zone: European Time Zone (CET preferred)
Contract Duration: 12 Months (August 1, 2025 – July 31, 2026)
Job Overview
We are seeking a highly experienced and proactive Lead Network Analyst to join our IT Infrastructure & Network Services (ENS) team for a 12-month engagement. The consultant must be based in Europe, fluent in English, and capable of working in alignment with European business hours. The ideal candidate should have a solid background in infrastructure and network support, incident leadership, and capacity/release management.
Key Responsibilities
Ticket / Task Management
• Work through backlog of open incidents and service requests.
• Monitor and manage daily ticket queues, ensuring timely and high-quality resolution within agreed SLAs.
• Support and handle Major Incidents in collaboration with internal teams.
• Communicate proactively with IT teams, stakeholders, and customers regarding updates and ticket statuses.
Release & Capacity Management
• Lead coordination and facilitation efforts for releases alongside ENS peers.
• Analyze capacity data and support data-driven decision-making.
Data, Metrics & Reporting
• Generate and support various reports related to incidents, capacity, and performance.
• Collaborate with Service Managers on reporting and metric evaluations.
Technical & Leadership
• Provide technical leadership, especially in Incident and Problem Management scenarios.
• Actively engage in technical discussions with teams and stakeholders.
• Lead investigations and drive resolution for complex network and infrastructure issues.
Required Skills and Experience
• Bachelor's degree in Computer Science, Networking, or related field.
• Minimum 5 years of experience in network/infrastructure roles.
• Fluent in English (verbal and written).
• Proven experience in ITIL-based IT Service Management environments.
• Strong understanding of network infrastructure, diagnostics, and incident response.
• Experience working in global enterprise environments.
• Demonstrated ability to interact effectively at all organizational levels.
• Excellent communication, facilitation, and leadership skills.
• Ability to multi-task, prioritize, and adapt in dynamic environments.
• Analytical mindset with strong problem-solving abilities.

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