P The mission of this role is to be responsible to provide payments solutions for the business by selecting the most suitable method. /pp The Settlement Operations Specialist supports the daily settlement operations, focusing on the accurate and timely management of tickets related to payment methods and service schedules. The role involves direct interaction with external providers, internal departments, Ria agents or stores. Managing tickets and phone calls, ensuring efficient and consistent resolution of inquiries. It requires a detail-oriented, organized, and problem resolution-focused individual with strong communication skills. /p p JOB FUNCTIONS: /pulli Manage requests and incidents through Zendesk, Webex, and Outlook, ensuring proper classification and follow-up. /lili Review and update information such as pick-up service schedules, providers, and payment method, updating information in the system to reflect current operations. /lili Escalate complex issues or discrepancies to the Supervisor or relevant teams, ensuring proper tracking and closure /lili Assist in the onboarding process of new clerks or team members when required. /lili Contribute to continuous improvement by identifying repetitive issues and proposing process optimization or automation opportunities. /lili Call agents to make sure they understand their payment method (Especially new agents). /lili Roll-out of settlement methods, such as card payment, CIT, Smart Safes, ACH etc. /lili Contingency planning and execution, if one settlement method is blocked. /li /ul p SKILLS: /pulli Excellent oral and written communications skills in b English and German /b, any other language will be highly valued. /lili Good knowledge of Microsoft Office tools and CRM systems. At least an intermediate to advanced level of Excel is required /lili Self-motivated, team player, proactive, problem-solving abilities and excellent communication skills. /lili Ability to be flexible and adaptable when working in a fast-paced often pressurized environment. /li /ul p JOB EXPERIENCE: /pulli2 - 3 years’ work experience as an Settlement clerk, Customer service or Help Desk. /li /ulp Previous experience in financial services will be valued. /p