Capitole Consulting keeps growing and we want to do it with you! 💙
We have an exciting opportunity to join our team and help ensure the stability and efficiency of our sales processes and production systems while delivering high-quality user support.
🌍 Language: English and Spanish
📍 Location: FULL REMOTE (Spain)
⌚ Timetable: flexible.
Responsabilities:
• Analyze and resolve user (sales agents) reported incidents and respond to inquiries in a timely manner and ensuring user satisfaction
• Monitor production environments to identify and address potential issues, patterns and potentially root causes.
• Process Optimization by evaluating existing workflows, identifying inefficiencies and proposing enhancements of the current solution
• Identify potential process gaps that could enhance the agent sales process, and escalate to lifecycle.
• Create external documentation to reduce basic support requests and internal documentation to expand the knowledge base.
• Communicating effectively with stakeholders (mainly IT support) to convey complex business processes in understandable terms.
Skills:
• Strong problem-solving skills with an agile mindset
• Background in user or customer support
• Collaborative and team-oriented approach
• Solid understanding of complex business processes and comfort working with IT systems
• Proficiency in English
• Analytical thinking and attention to detail
• Ability to interpret system logs and monitor data effectively
• Familiarity with ticketing tools such as ServiceNow (SNOW)
• Experience using Confluence and Jira
• Knowledge of Signavio
We are great, but with you we will be even more 😊 For this you will have:
🔹 Budget of €1,200 for individual training so you can use it for whatever you want (technological events, books, training, certifications, etc.).
🔹 Follow up with your team every month to have continuous feedback.
🔹 Full Remote.
🔹 Time flexibility to help you balance your professional/family life.
🔹 Private medical insurance paid entirely by Capitole
🔹 Flexible remuneration (restaurant, transportation and/or daycare tickets).
🔹 Andjoy (Gymforless)
🔹 Discounts on big brands for employees (Club Capitole)
So you can meet the whole family:
🔹 Team Buildings every two months. You cant miss the summer party or Christmas dinner!
🔹 Soccer team sponsored by Capitole.
🔹 Technological communities so you can share your knowledge and ideas with other teams. Sharing internal knowledge is essential!!!
🔹 Last but not least, a GREAT TEAM!
Dont you know us yet? Discover us!! https://capitole-consulting.com/
See what they think of us 👀
https://www.glassdoor.es/Opiniones/Capitole-Consulting-Opiniones-E2060890.htmlE2060890.html
The employee will adhere to the information security policies:
- He/she will have access to confidential information relating to Capitole and the project he/she is working on.
- Will have to comply with the security policies and internal policies of the company and client.
- You will have to sign an NDA.