Omega CRM Consulting is looking for a Senior System Engineer that would like to collaborate with one of the top global pharmaceutical companies.
The Senior System Engineer will be responsible for the Operational Excellence of a group of systems/applications, performing the standard operational tasks to keep the system compliant with BI standards.
Accountabilities:
* Compliance documentation
* Coordinating and scheduling backup/recovery &
* Performing Disaster Recovery Testing
* System maintenance and upgrade
* Audit trail monitoring
* Small enhancements/configuration changes to software
* Coordinating software management
* Interfacing/Coordinate with multiple areas of the business and IT (Functional Areas & Infrastructure)
* Collecting & Processing Demands from Business Users
* Performing Incident & Problem Management
* Performing Change Management
* Working with IT Infrastructure to remediate replace migrate or decommission legacy systems or infrastructure items
* Decommissioning (Retiring) systems
* Coordinating System Archiving
Experience / Skills
• 3+ years working as System Lead or Similar
• Good General understanding of assigned application and system lead support service tasks
• Understanding and experience working with Hardware, software, networking and databases.
• Proven work experience in an IT technical support or similar role
• Experience working in a regulated environment is a plus
• Experience working in a multicultural diverse environment
• Must have demonstrated understanding and experience with Infrastructure topics such as databases, servers, cloud systems, networking etc.
• A demonstrated understanding of Operational Excellence ITIL v3.0 or higher Fundamentals Certification
• Must have excellent communication skills both written & verbal
• Must be able to work successfully on a team
• Must have Excellent English speaking, reading & writing skills
- other languages such as German, Spanish a plus
- must be able to present information effectively
What do We offer
Permanent contract.
Flexible Schedule. We make it easy. Balance your professional and personal life.
Trainings & Certifications. Improve your skills and get the official certificate from our main partners.
Home Office.
Flexible retribution (public transport ticket, Ticket restaurant, ...).
Health insurance.
OMEGA in action. Our commitment to a better society is not just an intention.
About us
Omega CRM, a Merkle Company, is a global digital company specialising in accelerating the Business Experience (BX) of our clients through customer-centric solutions, technology, and data – all enhanced by AI.
Together with Merkle, we form the largest Customer Experience Management (CXM) agency in Spain, and as part of the dentsu group, we offer end-to-end solutions that integrate media, creativity, content, technology, and strategy to deliver real business impact.
With over 23 years of experience, a team of 580+ professionals from 24 nationalities, and 2,500+ certifications, Omega CRM is a recognised leader in the Salesforce ecosystem in Spain.
We operate across key industries including Retail, Healthcare, Pharma, Real Estate, Education, and Non-Profit, delivering omnichannel experiences in Customer Service, eCommerce, Marketing, and Analytics.
Client satisfaction is at our core (rating: 4.9/5), and we’ve been recognised with awards such as Salesforce Partner of the Year FY23 and Most Innovative Project (Iberia).
At Omega CRM, we believe in growth through people – guided by our values: #Talent, #Flexibility, #Commitment, and #Innovation. We grow #Together.