As a Waiter or Waiter Assistant at La Residencia, a Belmond Hotel, you are part of a team that shapes the culinary experience of our guests. In this role, you will master the art of delivering exceptional service and gastronomic and beverage experience. If you’re looking to develop your skills and be part of the future of luxury, this is your moment.
Primary Responsibilities Include:
* Providing exceptional and personalized service.
* Anticipating our guests' needs and responding effectively and appropriately to their concerns or requests.
* Knowing 100% of our product and complementary offerings in food and drink, and applying the company's service standards.
What You Bring:
* Experience providing exceptional customer service, handling food and beverages, and working in a fast-paced environment.
* Friendly and attentive demeanor; ability to answer questions, provide recommendations, and ensure a positive dining experience for guests.
* Strong communication skills to interact with guests, take orders accurately, and communicate with the kitchen and other staff members.
GENERAL COMPETENCIES:
* Focus on excellence and customer satisfaction.
* Teamwork and versatility.
* Responsibility.
* Emotional intelligence.
* Anticipation and problem-solving.
SPECIFIC COMPETENCIES:
* Initiative, autonomy, and creativity.
* Emotional intelligence and empathy.
* Adaptability and teamwork.
* Flexibility.
TECHNICAL KNOWLEDGE, CERTIFICATIONS, AND COURSES:
* Spanish and English at conversation level.
* Compulsory Secondary Education.
WORK EXPERIENCE:
* Experience in hospitality.
* Knowledge in cocktail making and beverages in general.
At La Residencia, we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests. We offer a comprehensive range of compensation, perks, and benefits including:
* Competitive salaries and health insurance plans.
* Complimentary meals during shifts.
* Uniforms with complimentary laundry services.
* Exclusive in-house Learning & Development Program.
* Wellness programs.
We strive to create an environment where our employees can thrive both personally and professionally. With a commitment to your ongoing development, you'll have the opportunity to learn and grow alongside some of the most talented individuals in the industry. Join us and be part of creating unforgettable moments for our guests, communities, and each other.
This is your moment. Apply today!
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