Radisson Hotel Group, one of the most dynamic hotel companies in the world is looking for a trainee in the Loyalty Marketing Department.
KEY RESPONSIBILITIES :
* Supporting the loyalty marketing team with daily activities to further engage and activate members of the loyalty program with Radisson brand.
* Follow customer lifecycle including acquisition, engagement, loyalty, and retention campaigns of the global loyalty program.
* Ensure customer enrolment journey is well executed on all touchpoints by providing support to web and operations team.
* Assist quality loyalty team in follow up of customer questions and feedback to continuously improve the program and benefits offered to members.
* Provide a weekly competitive analysis and benchmark against competitors for EMEA and APAC
* Support loyalty managers in monthly reports and presentations preparation around loyalty activity.
* Establish and maintain archive of presentations, marketing materials and communications accessible to all internal stakeholders under central Intranet website.
* Maintain up to date promotional folders that demonstrate all marketing activities and coverage, such as advertisements, inclusion in partner newsletters.
* Work with the Digital Marketing team to set up online offers.
* Support hotels with Loyalty queries or questions related to Loyalty.
* Support B2B Loyalty team with operational task and database cleanup.
* Play an active role and contribute ideas to the Trainee Scheme at Radisson CSO
A SUCCESSFUL CANDIDATE IS (A) / HAS :
* Has to be enrolled in a school program in order to be eligible for the internship.
* Fluent knowledge of English both written and spoken.
* Proficiency in English and excellent writing skills.
* Good communication and social skills
* Good team player
* Trustworthy
* Well organized with an eye for detail – keep deadlines.
* Flexible and co-operative
* Excellent computer skills (Microsoft Office, mainly Excel, Word, Powerpoint)
* Flexible and has an innovative approach to working.
* Able to work under pressure and independently.
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