IronFX is a leading global online broker specialising in Forex, CFDs, Commodities, and Spot Metals since 2010. On behalf of IronFX, we are looking to hire a motivated Customer Support Officer (Spanish/English speaking) to join our growing and dynamic customer support team, fully remote!
Job Description:
Provide support to customers via live chat, email, and/or telephone
Resolve client queries and provide support when required
Be the liaison between client requests, customer service, and back office operations
Offer support to the Business Development Managers
Ensure that all client requests are processed on time with no delays
Provide quality customer support during the account opening stages as well as throughout the trading account lifecycle
Promote the Company’s services
Draft, monitor daily reports, and complete tasks assigned by the Head of Department or Management
Job Requirements:
Business fluency in English and Spanish, both verbal and written
Previous relevant experience (6 months-2 years) in online customer support or a similar role
Experience with Microsoft Office/Outlook
University Degree in Business Administration or relevant field
Ability to work under pressure in a fast-paced environment
Excellent communication and multitasking skills
Good time management and prioritization
Attention to detail
Initiative to find answers to new questions
Ability to diagnose and resolve problems
Remuneration & Benefits:
Competitive salary based on experience and skills
Performance-based bonus (monthly)
Full remote work
Supportive, fast-paced, multinational environment
Career development opportunities
Working Hours:
Monday-Friday;
9-hour shifts including1-hour lunch, rotating weekly;
between 07:
00-22:
00 Cyprus time
One night shift per month
Biannual 1-month period with altered hours:
Saturday-Wednesday, 12:
00-20:
00 Cyprus time
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