Overview
Who we are.
We are a team of passionate experts with a clear ambition : applying digital technology to advance what matters for our clients and society.
Together we create reliable and responsive digital foundations for the world’s businesses, institutions, and communities.
Learn more on Advancing what matters
Responsibilities
* Interact with customers via telephone, e-mail and web, providing technical support and problem-solving expertise.
* Identify, evaluate and prioritize customer issues and complaints.
* Analyze customer problems and develop effective resolution plans.
* Contribute to the helpdesk knowledge base by identifying resolution gaps and authoring submissions.
* Evaluate new services, processes and technologies introduced at the helpdesk.
* Participate in training programs to support new technologies, procedures and customer service enhancements.
* Collaborate with departmental staff to promote and maintain strong customer service values.
* Escalate unresolved issues to support leads or designated service groups.
Requirements
* Languages : Proficiency in English (mandatory).
* Skills : Basic PC skills, excellent communication abilities.
* Availability : Willingness to work in shifts (7x24, 40 hours per week).
* Experience : No specific experience required; initial training will be provided.
* Attributes : Service-oriented, proactive cooperation, results-focused, initiative and customer-oriented.
Learn more about us
At Atos, we embrace diversity as the ultimate engine of ingenuity for our clients, and we constantly strive to create a culture where people feel supported and encouraged. Read more about our commitment here .
Whether it is fighting climate change, promoting digital inclusion, or ensuring trust in data management – tech for good sits at the core of our identity. With numerous global recognitions for our ESG practices, we are committed to building a better future for all by harnessing the power of technology. Learn more here
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