Role - Information Technology Consultant Type - Permanent
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Location - Valencia, Spain (Onsite)
Job Description:
Role Purpose
IT Consultant deliver 24×7×365 frontline operations, performing monitoring, event handling, Tier‑1 troubleshooting, and escalation across ICT, network, satellite, cloud, and data‑centre environments.
Key Responsibilities
Perform continuous monitoring using UN‑approved tools across:
Network, servers, storage
Satellite & RF infrastructure
Data centre facilities (power, HVAC, fire systems)
Security devices
Public cloud (Azure, AWS)
M365 and application platforms
Handle event management and alarm triage
Perform Tier‑1 troubleshooting following approved SOPs
Escalate incidents to:
NCC Supervisors / Manager
Tier‑2 engineering teams
External service providers (as required)
Support incident, critical incident, and security incident processes
Execute approved low‑level operational activities (e.g. checks, verifications, routine actions)
Maintain accurate incident records in UN‑provided ITSM/CRM tools
Contribute inputs for:
Shift reports xcskxlj
Incident and change reporting
Ensure 15‑minute shift handover overlap with incoming operators
Mandatory Skills & Qualifications
Minimum 3 years of relevant NCC / NOC / ICT operations experience
ITIL v3 or ITIL 4 Foundation certification
Cisco CCNA certification
English proficiency: CEFR B2 or above
Ability to work rotational 24×7 shifts on‑site