THE ROLE
To contribute and be part of the team responsible for the support and execution of data management and customer services activities, ensuring that output is accurate and on time. Your responsibilities will be focused on HR Administration processes and Customer Care services and you will be flexible supporting either as or when required.
Responsibilities
* Use HR Administration expertise to advise upon client queries/issues and ensure a good understanding of client‑specific processes and tasks.
* Independently perform data management or customer service activities as per the agreed calendar and KPIs.
* Ensure data management is performed accurately and on time.
* Respond to tickets and calls within SLA time‑scales and to a high standard.
* Follow detailed working instructions (DWIs) and highlight any gaps or inconsistencies in the documentation; support the updates of DWIs if required.
* Be proficient in using systems and tools.
* Complete SOC controls on time and with necessary evidence.
* Conduct knowledge‑transfer sessions related to client‑country specific processes and ensure the audience has understood and can put into practice.
* Report all system issues/defects correctly and log tickets with necessary details and evidence so Application Services and/or Products can investigate.
* Notify Service Manager of any deviations from the standard scope of service.
* Recognize and deal appropriately with sensitive and confidential information.
* Complete all learning objectives successfully.
* Record time accurately and on time.
* Adhere to and follow Strada security standards.
* Contribute to team meetings and raise issues immediately to Service Manager.
* Stay up‑to‑date with all Strada HR announcements and communications.
* Build good relationships with all lines of business where appropriate.
* Update internal stakeholders when needed in a timely and accurate way.
* Participate in projects and activities as needed and assigned.
Requirements
* University diploma or equivalent by experience.
* HRIS knowledge preferred.
* Previous experience in similar roles related to HR Administration or Customer Support is a big plus.
* Fluency in French and Italian (min. B2 level) and good level of spoken and written English for everyday work communication.
* Good knowledge of MS Office tools such as Excel, Word, and PowerPoint.
* Flexibility to support a global and fast‑paced environment.
* Attention to detail.
* Excellent written and verbal skills.
* Ability to collaborate and work in a team environment, as well as independently while adhering to processes and procedures.
* Availability to cover required work shifts and bank holidays, if needed.
* Hybrid position – availability to work from the office as per company policy and as agreed with the hiring manager.
Benefits
At Strada, we support your whole self—offering a range of benefits for your health, wellbeing, finances, and future. These include health coverage, wellbeing programs, paid leave (vacation, sick, parental), retirement plans, learning opportunities, and more.
All offers are contingent on successful completion of background checks, where permitted by law and as appropriate for the role. These may include identity, education, employment, and in some cases, criminal history verification, checks against global watchlists, credit reports, and/or drug testing. You’ll be informed of the specific checks applicable to your role and location during the recruitment process.
Diversity & Inclusion
Strada is an Equal Opportunity Employer and prohibits discrimination based on legally protected characteristics. We actively support the advancement of underrepresented groups and provide reasonable accommodations for disabilities and religious practices. Applicants may request a reasonable accommodation by contacting their recruiter.
Employment Eligibility Requirements
To be considered, you must have current and future work authorization in the country where you’re applying, without the need for visa sponsorship by Strada.
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