As a valued member of our Jet2holidays Airport team, you'll play a key role in creating a memorable and welcoming process for our customers as they arrive and depart the airport. You will work as one team with our internal & external suppliers whilst taking responsibility for resolving customer queries or problems using our in-house digital systems.
What will I do?
As an Airport Representative, you'll report directly to the Airport Team Leader or Destination Manager and work closely with internal and external partners to deliver VIP industry leading customer service. You'll be at the heart of creating memories for our customers.
-Create Memories
Greet every customer with a warm welcome with our famous Jet2holidays smile. You will make our customers journey memorable from the very start.
-Take Responsibility
Be a point of contact during flight disruptions, emergencies and customer escalations ensuring every situation is handled with care and working together as one team to ensure we achieve our on-time performance service and customer satisfaction requirements.
-Be Present
Represent Jet2holidays in the arrivals hall and departures terminal guiding and assisting customers throughout their airport experience. Provide our customers with essential transfer & holiday information by creating and distributing welcome packs & delivering information onboard the transfer coaches.
-Work as One Team
Work closely with our transfers providers, support the operation inside the terminal and outside in the coach park to ensure a VIP customer experience.
What do we offer you?
We're proud to provide our valued colleagues with a comprehensive range of benefits, including:
-Excellent Salary
-Permanent (Fijo) Contract
-Fully paid training and IT equipment provided
-Monthly 1-to-1 meetings with your Team Leader
-Career growth across Jet2.com & Jet2holidays
-23 days holiday entitlement per year
-Weekly time off
-Monthly rosters shared in advance
-Exclusive discounts on Jet2.com flights and Jet2holidays hotels
-Recommend a Friend bonus scheme