Oracle CS4I (Customer Solution for Industry) Food and Beverage delivers a wide range of software, hardware, and related services—along with a rapidly growing portfolio of cloud solutions—to enable our customers in the Food and Beverage industry to provide superior service and experiences to their guests anywhere.
Role: Implementation Director - Food and Beverage Global Business Unit Consulting
This role is responsible for managing a team of Implementation Consultants and Consulting Implementation Managers, ensuring quality work at customer sites. The director has a broad understanding of solutions, industry best practices, multiple business processes, or industry technology products. They monitor team performance and serve as a project advisor for complex engagements.
Key Responsibilities
* Manage Oracle POS implementation projects for clients in the Food and Beverage industry, overseeing technical and resource aspects.
* Perform complex duties requiring independent judgment to implement Oracle products and meet customer needs.
* Consult effectively with customer management and act as the primary contact for customers and internal teams, including handling escalations.
* Lead managers within a territory or region and participate in strategic planning for the division.
* Develop and execute regional strategic plans under guidance from senior leadership.
* Coach, manage performance, and support career development of staff to drive project success.
* Participate in recruiting and provide hiring recommendations.
* Demonstrate expertise across multiple business processes within a product family.
* Ensure operational policies are followed, focusing on best practices and process improvements.
* Guide customers through successful migration to Oracle POS and support transition post-project.
* Manage project scope, adjust as necessary, and ensure adherence to processes and procedures.
* Review project financials, manage data quality, and ensure accurate financial reporting.
* Oversee travel requirements and expenses, ensuring alignment with budgets.
* Contribute technical insights for sales estimations and customer enablement.
* Ensure project deliverables are completed within budget and as per plan, managing risks effectively.
* Provide direction and support to the implementation team and managers.
Job Requirements
* Experience managing large, complex system projects through all phases of the project lifecycle.
* Ability to perform complex duties with independent judgment to implement Oracle solutions.
* Preferred experience with Delivery Methodology in an IT context.
* Strong business acumen, strategic thinking, analytical, and problem-solving skills.
* Experience managing managers responsible for project and customer success.
* Excellent communication skills and strong relationship management abilities.
* Technical or product expertise relevant to the role.
* Ability to relate to customers, understand their needs, and build rapport within teams.
* Proven track record of delivering results in resource-sharing environments.
Qualifications
* Four-year degree preferred.
* 8+ years of relevant experience.
* Experience in Food and Beverage industry in a supervisory role is desirable.
* Willingness to travel up to 25% or more.
* Highly organized with excellent time management skills.
* Results-oriented with the ability to prioritize multiple requests effectively.
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