ABOUT THE ROLE
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This role is part of the Customer Service team for the Iberia region and is focused on delivering a high-quality service to customers while ensuring efficient order management and coordination with internal and external stakeholders. The position plays a key role in ensuring customer satisfaction, operational accuracy, and compliance with service level agreements, contributing to the overall performance of the Iberia business.
WHAT ARE YOU GOING TO DO?
Manage customer orders from receipt to delivery, ensuring accuracy and timelinessAct as the main point of contact for customers in the Iberia regionCoordinate with internal departments such as sales, logistics, supply chain, and financeMonitor order status, deliveries, and potential incidents, proactively communicating with customersHandle claims, incidences, and customer queries, ensuring proper resolutionEnsure compliance with internal processes, customer requirements, and agreed service levelsMaintain updated and accurate information in internal systemsSupport continuous improvement initiatives within the Customer Service function
WHAT DO YOU BRING? xiphteb
Previous experience in Customer Service, Order Management, or a similar roleCustomer-oriented mindset with strong communication skillsGood organizational skills and attention to detailAbility to work collaboratively in a team environmentComfortable working with ERP systems and MS Office toolsProactive attitude and problem-solving skillsEnglish is a plus
WHAT DO WE OFFER?
A temporaly contract in a international and dynamic environmentA structured onboarding and continuous support from the teamRotating shifts with clear scheduling, 9.00 to 17.30 – 10.30 to 19.00.Compensation for worked public holidays in line with the collective agreementOpportunity to gain experience in a regional role within the Iberia organizationA collaborative work environment focused on continuous improvement and customer satisfaction