PJob title: HRSSC /pp1. Employee Life Cycle Management /pp· Manage core HR processes including onboarding, transfer, termination, and contract signing/renewal for assigned countries. /pp· Maintain employee records, working hours, and leave data to ensure accuracy, compliance, and timeliness. /pp· Optimize employee data governance to improve data quality and consistency. /pp· Support annual audits and compliance checks in line with local labor laws and company policies. /ppbr/pp2. Employee Benefits Administration /pp· Administer employee benefit programs including commercial insurance, supplemental medical plans, and annual health checks. /pp· Coordinate with vendors, verify invoices, and manage cost allocation to ensure accuracy and compliance. /pp· Review and optimize benefit policies based on employee feedback to enhance satisfaction and engagement. /ppbr/pp3. HR Inquiry Service Support /pp· Act as the first-line HR SSC contact, responding promptly to employee inquiries via DingTalk, phone, ticketing system, or onsite support. /pp· Provide accurate HR policy interpretation and process guidance to ensure a consistent employee experience. /pp· Maintain and update the FAQ knowledge base to improve efficiency and reduce response time. /ppbr/pp4. Data Process Optimization /pp· Identify and implement process and system improvement opportunities to enhance automation and digitalization. /pp· Maintain and update HR module SOP documentation to ensure process standardization and compliance. /pp· Participate in key digital HR projects, including Hi HR system and payroll submission automation. /pp· Deliver regular HR reports and analytics to support business decision-making. /p