Technical Service Engineer - Bioscience, Moraleja
Client: Thermo Fisher Scientific
Location: Moraleja
Job Category: Other
EU work permit required: Yes
Job Reference: 399400384934916915232460
Job Views: 1
Posted: 23.07.2025
Expiry Date: 06.09.2025
Job Description:
Work Schedule: Standard (Mon-Fri)
Environmental Conditions: Office
What will you do?
* Collaborate across functions within the organization to optimize instrument performance and ensure customer success.
* Work closely with Applications Support and Field Service Engineers to prioritize activities and ensure successful outcomes.
* Represent the company professionally in all dealings with customers, both external and internal.
* Manage service requests and handle administrative responsibilities.
* Follow company policies, business processes, procedures, and local rules.
* Maintain customer relationships, document service activities, and communicate effectively with internal teams.
* Contribute to achieving Global Service & Support targets related to revenue, profit, and service volume.
Responsibilities include:
* Providing direct technical/hardware support to customers.
* Focusing on remote resolution and avoiding dispatches when possible.
* Prioritizing customer experience and loyalty.
* Supporting continuous improvement projects as needed.
* Performing other duties as assigned.
Requirements:
* Education: B.S. or higher in science/engineering or related field.
* Experience: Proven ability to diagnose and resolve issues on electronic and mechanical instrumentation in a scientific lab, with remote resolution focus.
* Application experience with Flow Cytometry.
* Excellent analytical, interpersonal, and communication skills, with the ability to explain complex issues clearly.
* Proficiency in English and good command of French or German.
* Basic software skills and computer literacy.
Join Thermo Fisher Scientific, a world-class company committed to performance, quality, and innovation. We offer resources and opportunities for our employees to make a significant impact. Start your journey with us today.
#J-18808-Ljbffr