About the job
Based at Mandarin Oriental Punta Negra, Mallorca, the Head Bartender will deliver an outstanding beverage experience by leading daily bar operations and supporting team members.
Responsibilities
* Have a good understanding of the outlet’s concept and food and beverage offerings and be able to verbally explain those to the guests.
* Mix and match ingredients to offer an outstanding selection of creative cocktails, non‑alcoholic drinks, spirits, beers and wines, garnish all drinks as per the given standards and explain their characteristics.
* Personally interact and recommend suitable drinks for guests.
* Handle effectively any kind of customer complaints, verbal or written, and report to managers without fail.
* Set up the daily bar counter, ensuring mise en place, required ingredients and equipment are prepared for efficient service.
* Arrange all bottles and ingredients as per the bar’s standard to keep them in easy reach and facilitate effective service.
* Ensure all beverages, such as wines or juices, are fresh and in good order before service.
* Create new mixed drinks, cocktails and mocktails for promotional activities and new menus.
* Drive humble competitions within the bar team to create innovative drinks around a spirit or theme.
* Provide bar and cocktail service for banqueting events or private events throughout the hotel as requested.
* Offer and serve cigars according to standards.
* Check inventory daily before each shift to ensure correct stock levels and avoid running out during service periods.
* Assist in carrying out monthly inventories together with the Finance team.
* Take full responsibility for the S&S related matters in the bar areas.
* Operate the POS system to process food and beverage orders.
* Handle cashiering and daily cash and credit collections if required.
* Support the service team in serving food and beverage, cleaning tables, chairs and work area to maintain a sanitary environment.
* Perform any other reasonable tasks assigned by the outlet manager, including assisting other outlets.
Experience & Education
* Degree in Hospitality Management or similar.
* At least 2‑3 years’ experience in a similar role within luxury hospitality.
* Experience leading teams in Food & Beverage departments.
Technical Skills
* Communicate well with colleagues and superiors to avoid misunderstandings and other shortfalls caused by lack of communication.
* Be a committed team player; proactively cooperate and support colleagues in operational tasks.
* Listen to every guest and observe body language carefully to understand guest needs and expectations, consistently delighting and satisfying every guest.
* Ensure customer satisfaction from arrival to departure in accordance with the MOHG Legendary Quality Experiences (LQEs), the MOHG Pillars and the respective service standards of MOHG.
* Have a natural, warm smile and a friendly, passionate approach towards guests.
* Create MOWOW moments to surprise and delight guests in the Restaurants through gestures and other actions.
* Report guest preferences to superiors and act upon them whenever known.
Our Commitment to You
* Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
* MOstay. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and attractive rates on rooms for you and your loved ones.
* Health & Colleague Wellness. Finding the right work‑life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
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