**Description**
**Ria Money Transfer**, a business segment of **Euronet Worldwide, Inc.** (NASDAQ: EEFT), delivers innovative financial services including fast, secure, and affordable general money transfers to millions of customers along with currency exchange, mobile top-up, bill payment, and check cashing services, offering a reliable omnichannel experience. With over 600,000 locations in nearly 200 countries and territories, our purpose remains to open ways for a better everyday life.
We believe we can create a world in which people are empowered to build the life they dream of, no matter who they are or where they are—one customer, one family, one community at a time.
**ABOUT THIS ROLE**:
The Helpdesk Technician is responsible for providing exceptional technical support to our agents across the region. This role focuses on troubleshooting basic IT issues, offering web support, and delivering high-quality assistance over the phone. The position requires fluency in **French** and strong communication skills to uphold the company’s high service standards. You will work closely with internal teams to ensure seamless problem resolution while escalating complex issues when needed.
**Key Aspects of the Role**:
- Balancing technical troubleshooting with a customer-centric approach.
- Addressing and resolving user inquiries efficiently.
- Upholding quality and professionalism in all interactions.
**Responsibilities**:
**Technical Assistance**:
Troubleshoot basic hardware, software, and connectivity issues.
- Assist users with common technical challenges, ensuring timely resolutions.
**Web Support**:
- Address inquiries related to web tools and platforms.
- Guide users in navigating and resolving basic web-related issues.
**Quality Customer Service**:
- Deliver exceptional customer service while maintaining professionalism and empathy.
- Ensure all interactions meet company quality standards and drive user satisfaction.
**Qualifications**:
- **Fluency in French** (written and spoken) is required.
- Basic proficiency in **English or Spanish** is an advantage.
- Previous experience in helpdesk, IT support, or customer service roles is preferred.
Familiarity with ticketing systems (e.g., Zendesk) is desirable but not mandatory.
**Soft Skills**:
- Strong verbal and written communication skills.
- Ability to manage multiple tasks and work efficiently under pressure.
- A proactive and problem-solving mindset, with a focus on user satisfaction.