MISIONWhat is the task of a DCS?A DCS is the main point of contact between the client and ROIBACK. Their primary responsibility is to increase sales for each client in their portfolio by optimizing online marketing channels and advising on new trends in online marketing, competitiveness, and profitability. Providing high-quality service is crucial, including addressing issues promptly and accurately in line with the service agreement with ROIBACK.PositionWhat are the functions of a DCS?Manage the accounts of assigned clients.Help define sales and service targets.Monitor ongoing performance to ensure targets are met.Identify opportunities for account optimization and implement action plans to maximize revenue through direct channels, reporting on progress.Advise on online marketing trends, including promotional campaigns, email marketing, SEM investments, and member programs, to maximize ROI.Recommend pricing and revenue management strategies for the direct channel.Implement new value-added products offered by ROIBACK.Address client needs related to marketing changes, coordinating with relevant departments for resolution.Maintain client loyalty through regular contact, calls, on-site visits, and ongoing assessment of their needs and progress.ProfileWhat characteristics does a DCS need to have?Analytical and rigorous, with careful monitoring of KPIs such as sales and traffic to detect trends and causes.Knowledgeable about the client’s product or hotel to tailor actions for maximum sales impact.Commercial and proactive, maintaining a customer-oriented approach.Flexible in organizing daily tasks and prioritizing profitable actions.Proactive in offering solutions to clients.Interested in becoming an expert in online marketing trends, tools, and techniques.Proficient in ROIBACK tools and products, capable of educating clients on their use.At Roiback - HBX Group, we believe diversity fosters innovation and enhances travel as a force for good. We are committed to creating an inclusive workplace that values and respects all backgrounds, perspectives, and talents. Join us and be part of a team where diversity and equal opportunities truly make a difference.
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