Calling all Customer Service Representatives! We are searching for exceptional individuals who can be the friendly voice on the other end of the line, ensuring that our customers receive outstanding care. At our company, we pride ourselves on delivering excellent service experiences, and we want you to join us in this mission.
If you are a German speaker, passionate about customer service, thrive in a dynamic environment, and enjoy connecting with people, this opportunity is for you! Join us in embracing a hybrid work model, working from home and our vibrant office space.
Tasks
In this role, you will undergo comprehensive training to provide top-notch service for a client in the payment industry.
Your responsibilities include:
* Customer service tasks such as blocking lost or stolen cards, identity verification, resolving queries, and analyzing potentially fraudulent transactions.
Responsibilities
* Communication: Connect with B2C customers via phone, providing service-oriented solutions.
* Administration: Handle administrative tasks and follow up on questions and requests.
* Teamwork: Foster a positive environment, motivate colleagues, and ensure customers feel appreciated.
Requirements
* Native-level proficiency in German (spoken and written) and good command of English.
* High school diploma or equivalent.
* Customer service experience is a plus but not required.
* Excellent communication skills for confident customer interactions.
* Strong problem-solving abilities.
* Ability to multitask and pay attention to detail in a fast-paced setting.
* Proficiency with computer systems and software.
* Flexibility to work shifts, including evenings, weekends, and holidays.
We offer a diverse, lively workplace that values cultures, with opportunities for growth, extensive training, incentives, and a competitive salary. We support mental health and well-being, provide free coffee and fruit on office days, offer free online Spanish lessons, personal training sessions, and host staff parties to foster team spirit.
If these points match your aspirations, we look forward to hearing from you! Join us and start an exciting career in a company that values every individual. We can't wait to welcome you aboard and create amazing experiences together.
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