What do we offer you?
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Excellent Salary
Fully paid training and IT equipment provided
Monthly 1‑to‑1 meetings with your Team Leader
Career growth across & Jet2holidays
23 days holiday entitlement per year
Weekly time off
Monthly rosters shared in advance
Exclusive discounts on flights and Jet2holidays hotels
Recommend a Friend bonus scheme
What will I do?
As an
Airport Representative, you’ll report directly to the Airport Team Leader or Destination Manager and work closely with internal and external partners to deliver
VIP industry‑leading customer service. You’ll be at the heart of
creating memories
for our customers.
Create Memories
– Greet every customer with a warm welcome and make their journey memorable from the start.
Take Responsibility
– Be a point of contact during flight disruptions, emergencies and customer escalations, ensuring all situations are handled with care and working together as one team to achieve on‑time performance service and customer satisfaction requirements.
Be Present
– Represent Jet2holidays in the arrivals hall and departures terminal, guiding and assisting customers throughout their airport experience, providing essential transfer & holiday information by creating and distributing welcome packs and delivering information onboard the transfer coaches.
Work as One Team
– Work closely with our transfer providers, support the operation inside the terminal and outside in the coach park to ensure a VIP customer experience.
What do I need?
Right to Work Documents
– As we employ on local contracts, you must already hold full right to work documents for Spain.
Travel & Accommodation
– You will already be living in the destination or be able to arrange your own accommodation and must be able to get to the airport at any time – day or night.
Flexibility
– Your roster will be scheduled 4 weeks in advance and will include early starts, late finishes, split shifts & weekend working. Flexibility is essential;
you may also be required to support during flight disruptions, serious emergencies and customer escalations.
Skills & Experience
– Customer service experience is a plus, but not essential. xhfqzwm You must be solution‑oriented, friendly & positive, confident and comfortable using digital systems on a tablet device. This role is physically demanding – you will be required to support our fast‑paced operation and be on the go.
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