Description
We are looking for a talented Administrative Associate - Service to join our team specializing in Service for our Aftermarket Service Spain Country Support Department in San Fernando de Henares, Spain.
This role involves up to 25% of domestic travel frequency.
In this role, you will make an impact in the following ways:
- Warranty claim management: You will ensure efficient handling of warranty claims internally and with customers, reducing delays and improving service quality.
- Offer preparation and follow-up: By preparing and tracking technical and Aftermarket engine sales offers, you'll support business growth and customer engagement.
- Complex enquiry resolution: You'll collaborate with senior Aftermarket support to resolve challenging cases, ensuring all documentation is complete and accurate.
- Customer interaction records: Maintaining precise records in relevant systems will enhance communication, traceability, and service continuity.
- Health & Safety documentation: Keeping HS documents updated across platforms will ensure safe and compliant access to Distribution Centers.
- Reporting on DC activities: Your reports will provide visibility into operations, helping identify trends and areas for improvement.
- Work orders and spare parts: Creating and managing these requests will support timely maintenance and operational efficiency.
- Process improvement identification: By spotting inefficiencies and sharing ideas with your Supervisor, you'll contribute to a more agile and effective team.
Responsibilities
To be successful in this role you will need the following:
- Strong organizational skills: To manage multiple tasks like warranty claims, offer follow-ups, and documentation updates with accuracy and efficiency.
- Attention to detail: Ensuring all records, reports, and documentation are complete, correct, and compliant is key to maintaining operational integrity.
- Effective communication: Collaborating with internal teams and customers requires clear, professional, and proactive communication.
- Problem-solving mindset: Identifying process improvements and resolving complex enquiries will help drive continuous improvement and customer satisfaction.
Qualifications
Education/ Experience:
- High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.
- This position may require licensing for compliance with export controls or sanctions regulations.
- Minimal or no work experience required.