Mercier Consultancy MD is seeking motivated and customer-oriented individuals for Polish Speaking Customer Support positions in Sofia. If you are fluent in Polish and have excellent communication skills, this is a great opportunity to join a dynamic team focused on delivering exceptional customer service to our Polish-speaking clients. You will be responsible for assisting customers with their inquiries and ensuring a positive support experience. Key Responsibilities
\n
Provide prompt and professional customer support to Polish-speaking clients via phone, email, and chat.
\n
Address product and service inquiries, providing clear and accurate information.
\n
Resolve customer complaints and issues efficiently to improve customer satisfaction.
\n
Maintain detailed records of customer interactions and issues.
\n
Collaborate with internal teams to improve service quality and customer experience.
\n
Stay updated with product information and company policies to assist customers effectively.
\n
Fluency in Polish (both written and spoken); knowledge of English is an advantage.
\n
Previous experience in customer support or related fields is preferred.
\n
Strong communication and problem-solving skills.
\n
Ability to multitask and work efficiently in a fast-paced environment.
\n
Familiarity with customer support tools and software is a plus.
\n
Positive attitude and willingness to learn and grow.
\n
Excellent organizational skills and attention to detail.
\n
Competitive Monthly Salary
\n
Relocation Package
\n
Fully Paid Training
\n
Health Insurance
\n
And Much More...