**Work Schedule**
Standard (Mon-Fri)
**Environmental Conditions**
Office
**Customer Service Representative Portugal**
Direct Report To: Customer Service Supervisor Spain & Portugal
Group/Division: CCG - RSD Europe
Position Location: Spain, Madrid
Career Track: Associate
Career Band: 2
Number Of Direct Reports: 0
**About us**:
**Division Specific Information**:
The Research and Safety Market Division (RSD) is a division of Thermo Fisher Scientific, branded as Fisher Scientific, which markets and sells a vast portfolio of laboratory products and services. RSD’s portfolio represents the product lines of thousands of supplier/manufacturers in the laboratory space, both internal and external to Thermo Fisher and includes Pharmaceutical, Biotech, Academic, Industrial and Government institutions that maintain scientific laboratories and engage in scientific research activities.
**How will you make an impact?**:
**What will you do?**:
- Guide customers and collaborate effectively with cross-functional teams for any special requests.
- Guarantee a high quality and consistent customer experience for all our customers by earning their trust every day and facilitating our daily transactions.
- Strive to exceed set SLA’s and Individual/Department/Company priorities
- Collaborate and be a supporter of continuous improvement, so that our European processes are aligned, efficient and scalable.
- Be part of a committed, reliable and responsible team that strives to get it right the first time.
- Take ownership for customer follow-up and communication. Own customer issues and work with a wide range of partners to tackle them.
- Empowered to resolve complex or difficult customer queries seeking support and clarification where appropriate. Look for opportunities to prevent problems, not just react to them.
**Requirements / Qualifications**:
- Experience working in a multi-channel customer service environment
- Fluent Portuguese skills and very good Spanish skills, both orally and in writing, as well as the ability to successfully communicate English
- Excellent problem-solving skills
- Track record of being able to multi-task and work in a adaptable work environment
- You are comfortable with Microsoft Office and/or have previously worked with an ERP or CRM
- ability to work independently and as part of a team
- excellent communication (written and verbal) and interpersonal skills
- strong customer focus
- good listening skills and are flexible
- You enjoy working in an ever-changing environment