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IT Strategic Design Expert
We are looking for an IT Strategic Design Expert to join our Workforce 360 stream in Barcelona.
Please, submit your CV in English!
Position Snapshot :
* Function and Stream : IT – Workforce360
* Type of Contract : Permanent
* Type of Work : Hybrid
* Work Language : Fluent Business English
The Role :
The IT Strategic Design Expert will play a pivotal role in enhancing the digital workplace experience by contributing to the development and implementation of the IT Digital Employee Hubs Strategy. This position requires a deep understanding of service design principles and the ability to translate employee needs into a centralized platform that integrates various IT services and resources.
We are looking for an experienced expert with a strong background in service design, business design, and a passion for creating innovative digital solutions. As part of the Employee Experience Design Team, you will be responsible for providing expertise in defining the strategic direction, ensuring that the IT Employee Digital Hubs meet the needs of employees while driving organizational efficiency.
What You’ll Do :
* Develop and communicate a clear product vision and strategy for the IT Employee Digital Hubs that aligns with business goals and user needs.
* Collaborate with stakeholders to gather requirements and define key experience requirements for the IT Employee Digital Hubs.
* Conduct user research to identify pain points, needs, and behaviors of employees interacting with IT services.
* Create and maintain a prioritized product backlog, ensuring features align with user feedback and business objectives.
* Manage user journey mapping to illustrate employee interactions with the IT Employee Digital Hubs, identifying key touchpoints and pain points.
* Collaborate with stakeholders to ensure that user journeys are integrated into the overall IT Digital Employee Hubs Strategy, promoting a seamless experience.
* Facilitate workshops and meetings with cross-functional teams to co-create solutions that enhance the employee experience.
* Monitor performance of the IT Employee Digital Hubs and analyze data insights to identify optimization opportunities and drive continuous improvement.
* Ensure that the IT Employee Digital Hubs are user-centric by advocating for design principles that enhance usability and accessibility.
* Collaborate with UX researchers, service designers, developers, and project managers to deliver cohesive and effective IT services.
We Offer You :
We offer more than just a job. We put people first and inspire you to become the best version of yourself.
* Great benefits including salary and a comprehensive social benefits package, such as a top-tier pension plan, flexible remuneration with tax advantages (health insurance, restaurant card, mobility plan, etc.).
* Personal and professional growth through ongoing training and career opportunities, reflecting our conviction that people are our most important asset.
* Hybrid working environment with flexible schemes. Our campus is dog-friendly and equipped with a medical center, canteen, and areas for co-creation, networking, and relaxation.
* Recreation activities like yoga, Zumba, and various volunteering opportunities.
Join our global team of IT professionals at Nestlé, driving innovation and leveraging cutting-edge technologies to seize digital opportunities. Grow professionally in a dynamic environment, collaborating worldwide to deliver integrated technology solutions!
What Will Make You a Great Fit :
* Master’s or bachelor’s degree in Science Technologies, Service Design, or a related field.
* 5+ years of proven experience in product ownership, service design, user experience, or similar roles.
* Strong understanding of user-centered design principles, service blueprinting, and journey mapping within a corporate environment.
* Effective communication of strategic vision, strategies, and solutions to diverse teams and stakeholders.
* Excellent facilitation, presentation, and communication skills.
* Experience working in cross-functional Agile teams.
* Analytical skills to assess product performance and make data-driven decisions.
Bonus Points If You :
* Have previous knowledge of Gartner Digital Employee Experience blueprint (DEX).
Application Process :
* Apply through our job portal.
* We will contact suitable candidates.
* Attend interviews with HR, the hiring team, and stakeholders.
* Receive feedback.
* Receive an offer.
* Complete location-dependent checks and pre-onboarding.
About the IT Hub :
At Nestlé IT, we are a diverse, global team of professionals committed to creating a valuing environment. We innovate daily with future-ready technologies to create opportunities for Nestlé to delight consumers, customers, and employees. We collaborate worldwide to deliver tangible value and develop our people to be future-ready.
We are the world's largest food and beverage company, with brands like KitKat, Nescafé, Maggi, and Purina. With approximately 275,000 employees, we aim to enhance quality of life and contribute to a healthier future. Our values are rooted in respect—respect for ourselves, others, diversity, and our future. In 2022, we achieved over CHF 94.4 billion in sales, operating 344 factories across 77 countries. Learn more at
We are committed to equal opportunities and value diversity in age, ethnicity, nationality, sexual orientation, gender identity, social origin, religion, and disability.
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