P MediaMint is an AI-powered Revenue Operations services company dedicated to accelerating innovation and revenue growth for platforms and publishers worldwide. Our mission is to drive operational efficiency, scalability, customer satisfaction, and actionable insights through advanced technology, automation, and AI. We partner with industry leaders across AdTech, Consumer, CTV, Publishing, and Retail. With 2000+ professionals and offices in Hyderabad (HQ), San Francisco, New York, Krakow, and Ilorin, we support both Fortune 500 companies and high-growth startups. /p pb About the Role /b /pp We are seeking an Ad Success Representative to support an esteemed client in the digital advertising space. This role is a hybrid of strategic account management and operational excellence. You will be the primary link between client partners and Ad Operations—managing workflows, delivering insights, and driving campaign success. This is a high-impact, fast-moving role—ideal for someone who excels at switching between hands-on tasks and big-picture thinking. /p pb Responsibilities /b /ppb Client Engagement Strategic Partnership /b /pulli Manage 3–4 client partners, including subsidiaries under large holding companies. /lili Lead structured weekly check-ins, provide proactive recommendations, and build trust-based relationships. /lili Support account retention and growth by identifying revenue opportunities and upsell strategies. /li /ulpb Campaign Management Operational Support /b /pulli Act as liaison between client teams and Ad Operations; manage ticket submissions and QA deliverables. /lili Use tools like Slack, Salesforce, and trackers to ensure smooth workflow and issue resolution. /lili Oversee Direct IO, Programmatic, and Self-Serve (Ads Manager) campaign processes. /li /ulpb Insight Generation Optimization /b /pulli Download and analyze campaign performance data. /lili Translate metrics into clear, actionable insights and optimizations. /lili Deliver reporting narratives that align with campaign goals and strategy. /li /ulpb Internal Collaboration Workflow Development /b /pulli Partner with product, marketing, and engineering teams to surface client feedback and shape improvements. /lili Help standardize evolving workflows in coordination with partners like MediaMint’s process teams. /lili Contribute to resource creation and knowledge-sharing initiatives. /li /ulpb Performance Metrics /b /pulli Volume of Work (by case type, reason, and region) /lili Average Handle Time for support and operational tasks /lili QA Scores for campaign accuracy, strategy, and delivery timeliness /lili Monthly CSAT Scores from client partners evaluating deliverables and communication /li /ul pb Qualifications /b /pulli3+ years in Customer Success, Account Management, Ad Ops, or a similar client-facing role /lili Proficiency with Salesforce, Google Sheets/Excel, Slack, and customer support platforms (Zendesk, Outreach.io) /lili Strong problem-solving and communication skills /lili Ability to manage complex workflows and shifting priorities /lili Experience in digital advertising (Direct IO, Programmatic, or Self-Serve) is a plus /lili Analytical mindset with a drive to turn data into actionable insights /lili Proficient in English and German Languages. /li /ulp Fill this google form to apply : /p