Compensation: Competitive salary commensurate with experience, qualifications, and location. Indicative range: $55,000 – $85,000 (USD equivalent), plus benefits.Role Overview We are hiring an IT Support Specialist to handle second-line technical support and own systems administration tasks. The role combines hands‐on troubleshooting with the discipline to maintain the systems the company runs on.Key Responsibilities Resolve escalated tickets that the help desk couldn't closeAdminister SaaS platforms (Google Workspace, Microsoft 365, Slack, Okta)Manage device fleet, including provisioning, MDM, and lifecycleImplement and maintain identity, access, and basic security controlsDocument procedures and improve IT runbooksPartner with security and engineering on systems improvementsRequired Skills and Qualifications 2+ years in IT support, sysadmin, or similar roleStrong knowledge of Windows, macOS, and major SaaS platformsExperience with MDM tools (Jamf, Kandji, Intune)Familiarity with identity providers (Okta, Azure AD)Working knowledge of networking, DNS, and basic security principlesComfortable scripting in PowerShell, Bash, or PythonWhat You'll Bring Patience, empathy, and a genuine interest in helping people solve problemsClear written communication and a calm tone under pressureStrong attention to detail and follow-through on every interactionComfort working asynchronously across time zonesWhat We Offer Fully remote, flexible work hoursPerformance‐based bonus structureAnnual learning & development stipendHealth and wellness benefits (varies by location)Opportunity to work on high‐scale, real‐world impact projectsEqual Opportunity Statement This is an equal opportunity role. Applications are welcomed from all qualified individuals regardless of race, color, ethnicity, nationality, gender, gender identity or expression, sexual orientation, age, religion, disability, marital status, or any other characteristic protected by applicable law. All hiring decisions are based solely on qualifications, skills, and demonstrated ability.
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