Omega CRM Consulting is seeking a Web Services Operational Project Manager to collaborate with a top global pharmaceutical company.
Human Pharma Services (HPS) provides a centralized global model supporting internal marketing teams with end-to-end services, from creative content to digital operations. The HPS Web Factory partners with an offshore team to build and manage websites using Boehringer Ingelheim’s Global Web Solution (GWS), a standardized Drupal platform ensuring consistency across markets.
The Operational Project Manager will support the Web Factory Service Owner in initiatives to enhance and streamline web delivery processes.
Key Responsibilities:
* Collaborate with cross-functional stakeholders across regions to gather feedback, provide updates, solve challenges, and promote continuous improvement.
* Monitor and optimize service quality and cost-effectiveness delivered by Production Partners.
* Ensure adherence to and improve Service Operations Tools (Jira and ServiceNow).
* Lead the implementation of a new help desk in collaboration with IT, Production Partners, and the platform vendor, ensuring SLA and satisfaction metrics are met.
* Plan and operationalize pilot programs for new services, including demand analysis and performance metrics.
* Support the execution of the platform migration roadmap, including site grouping and maintaining a clean site inventory.
* Produce reports on incidents and service requests for continuous improvement.
* Collaborate with the product team to define process requirements.
* Assist in creating technical training content for Production Partners in coordination with the platform vendor.
Skills / Experience:
* Academic background in Project Management, Marketing, IT, or related field.
* Minimum 5 years of experience in web projects and website production processes.
* Strong understanding of web infrastructure and lifecycle management.
* Experience with Drupal environments.
* Proficiency with Jira and ServiceNow.
* Motivated, detail-oriented, eager to learn and contribute.
* Effective collaboration skills with IT and cross-functional teams.
* Analytical mindset focused on governance and service quality.
* Fluent in English, comfortable working internationally.
* Strong organizational skills, able to work independently and remotely.
* Team-oriented mindset.
* Interest in the pharmaceutical industry is a plus.
* Excellent communication and presentation skills.
What We Offer:
* Permanent contract.
* Flexible schedule to balance professional and personal life.
* Training and certifications to enhance skills.
* Home office options.
* Flexible benefits (public transport, meal tickets, etc.).
* Health insurance.
About Us:
Omega CRM, part of Merkle and dentsu group, is a global digital company specializing in customer-centric solutions, technology, and data, including AI. With over 23 years of experience, 580+ professionals, and 2,500+ certifications, Omega CRM is a leader in the Salesforce ecosystem in Spain. We serve industries such as Retail, Healthcare, Pharma, and more, delivering omnichannel customer experiences. Our values include #Talent, #Flexibility, #Commitment, and #Innovation, and we believe in growth through people.
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