Overview
We’re looking for a down-to-earth go-getter who can help customers sort through all of the options and hash out a plan that’s right for them. Part sales expert, part customer service guru, our consultants know how to knock the socks off customers every time.
Crazy about tech stuff? Like learning new things? Happy to help out? Then, get ready - this is your shot at a career with no limits. Whatever you want, we’ve got it: on-the-job-training, wall-to-wall benefits and lots of commission (no cap on earnings).
Success Profile
What makes a successful Retail Store Manager at Comcast? Check out these top traits and explore role-specific skills in the job description below.
- **Communicator**
- **Digital Savvy**
- **Enthusiastic**
- **Good Listener**
- **Helpful**
- **Problem Solver**
**Benefits**:
We’re proud to offer comprehensive benefits to help support you physically, financially and emotionally through the big milestones and in your everyday life.
- Paid Time off
- We know how important it can be to spend time away from work to relax, recover from illness, or take time to care for others needs.
- Physical Wellbeing
- We offer a range of benefits and support programs to ensure that you and your loved ones get the care you need.
- Financial Wellbeing
- These benefits give you personalized support designed entirely around your unique needs today and for the future.
- Emotional Wellbeing
- No matter how you’re feeling or what you’re dealing with, there are benefits to help when you need it, in the way that works for you.
- Life Events + Family Support
- Benefits that support you no matter where you are in life’s journey.
Retail Store Manager
**Location** Santa Cruz, California
**Req ID** R412692
**Job Type** Full Time
**Category** Retail
**Date posted** 05/20/2025
Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.
**Job Summary**
Responsible for delivering a best in class experience for customers and their store team. Manages all phases of the customer environment and team to achieve and exceed financial targets and customer satisfaction scores. Delivers tight operational and financial controls in a cost
- effective manner. Hires, coaches and evaluates personnel based on performance standards. Develops personal performance plans with employees and provides continuous performance feedback and quarterly performance plan reviews. Develops processes and procedures to drive department efficiencies, assist in development and meeting of, departmental budget. Manages team which may include exempt and non
** Job Description**
**Core Responsibilities**
- Delivers a world class customer and employee experience, achieving sales goals and running an operationally sound business.
- Ensures a culture consistent with the expectations of the company by selecting the best talent and inspiring them daily with a focus on development, feedback/coaching, sales and service excellence, training and personal accountability.
- Communicates business initiatives, performance standards and process/policy know-how striving for high performance and compliance. Leverages the net promoter system (NPS) to monitor customer feedback, coach and improve the in-store experience.
- In-store owner for merchandising, brand, resets and all associated training compliance.
- Coaches and develops team members on how to position all company products with customers.
- Efficiently runs in-store operations including inventory, cycle counts, cash management and other applicable processes and procedures.
- Responsible for appropriate staffing levels and efficient scheduling.
- Leverages available tools to monitor customer feedback, coach and take action to improve the store experience.
- Reviews and analyzes operational and financial reports to improve operational performance and metrics.
- Builds collaborative relationships with market, region and division stakeholders.
- Follows and administers cash handling policies and procedures.
- Leads the retail experience of a well-visited location and strives to enhance store and customer experience to be best-in-class.
- May participate in retail test and pilot experiences related to product, store design and operational improvements.
- Typically manages a team of 8-12 direct reports.
- Must be able to carry and lift up to 25 pound boxes, stand and move about the