Position Summary
Ensure staff works together as a team to provide optimal service and meet guest needs. Inspect grooming and attire of staff, and rectify deficiencies. Complete opening and closing duties, including setting up supplies and tools, cleaning equipment and areas, and securing doors. Inspect storage areas for organization, FIFO use, and cleanliness. Complete scheduled inventories, stock supplies, and requisition necessary items. Monitor dining rooms for seating, service, safety, and guest well-being. Complete work orders for maintenance repairs.
Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating, and coaching employees. Serve as a role model and first contact for the Guarantee of Fair Treatment/Open Door Policy. Follow all company safety and security policies; report accidents, injuries, and unsafe conditions; complete safety training and certifications. Ensure a professional appearance, maintain confidentiality, and protect company assets. Welcome and acknowledge guests, anticipate and address service needs, assist guests with disabilities, and thank guests sincerely. Communicate clearly and professionally. Develop positive relationships, support team goals, and respond to employee concerns. Ensure quality standards are met, and seek ways to improve efficiency, productivity, safety, and cost-savings.
Perform visual inspections of tools, equipment, and machinery to identify defects. Stand, sit, or walk for extended periods. Move, lift, carry, push, pull objects up to 50 pounds. Use fine motor skills for manipulating objects. Navigate narrow or elevated spaces, stairs, and ramps. Reach overhead and below knees, including bending and twisting. Perform other duties as requested by supervisors.
Preferred Qualifications
* High school diploma or G.E.D.
* At least 2 years of related work experience.
* At least 1 year of supervisory experience.
* No specific license or certification required.
Marriott International is an equal opportunity employer that values diversity and inclusion. We foster an environment where every associate’s background is valued. We are committed to non-discrimination based on protected characteristics. With over 100 properties worldwide, The Ritz-Carlton creates exceptional experiences, attracting top hospitality professionals dedicated to delivering luxury and excellence. Our culture is driven by the Gold Standards, including our Employee Promise, Credo, and Service Values. Joining us means becoming part of a global team where you can excel, find purpose, belong, and grow into the best version of yourself.
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