Omega CRM Consulting is seeking a Web Services Operational Project Manager to collaborate with a top global pharmaceutical company.Human Pharma Services (HPS) provides a centralized global model supporting internal marketing teams with end-to-end services, from creative content to digital operations. The HPS Web Factory partners with offshore Production Partners to build and manage websites on Boehringer Ingelheim’s Global Web Solution (GWS), a standardized Drupal-based platform ensuring consistency and efficiency across markets.As an Operational Project Manager, you will support the Web Factory Service Owner in driving initiatives that improve and streamline web delivery processes.Key Responsibilities:
Collaborate with cross-functional stakeholders across regions to gather feedback, provide updates, solve challenges, and promote continuous improvement.Monitor and optimize service quality and cost-effectiveness provided by Production Partners.Ensure adherence to and improve Service Operations Tools (Jira and ServiceNow).Lead the implementation of a new help desk in collaboration with IT, Production Partners, and the platform vendor, ensuring SLA and satisfaction metrics are met.Plan and execute pilot programs for new services, including demand analysis, requirements, and performance metrics.Support platform migration activities, including site grouping and inventory management.Produce reports on incidents and service requests for continuous improvement.Collaborate with the product team to define process requirements.Create technical training content for Production Partners with the platform vendor.Skills / Experience:
Background in Project Management, Marketing, IT, or related field.Minimum 5 years in web projects and familiarity with website production processes.Strong understanding of web infrastructure and lifecycle management.Experience with Drupal environments.Proficiency with Jira and ServiceNow.Motivated, detail-oriented, eager to learn and contribute.Effective collaboration skills in international teams.Analytical mindset focused on governance and service quality.Fluent in English;
comfortable working remotely.Strong organizational skills and independence.Interest in the pharmaceutical industry is a plus.Excellent communication and presentation skills.What We Offer:
Permanent contract with flexible schedule.Training and certification opportunities.Home office options.Flexible benefits (public transport tickets, meal vouchers).Health insurance.Our commitment to social responsibility.About Us:
Omega CRM, part of Merkle and dentsu, is a global digital company with over 23 years of experience, 580+ professionals from 24 nationalities, and numerous awards. We focus on customer-centric solutions, technology, and data, including AI, across industries like Pharma, Retail, Healthcare, and more. Our values are #Talent, #Flexibility, #Commitment, and #Innovation, and we believe in growing together.
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