Capitole is celebrating 10 years! We are now +1,000 people building an environment where talent is nurtured, recognized, and empowered to grow.
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People First: trust, respect, and professional development.
Employee turnover rate of just 13%, well below the industry average.
Cutting-edge projects with global clients and modern technologies.
Tailored training programs: up to €1,200/year per employee.
True flexibility to work your way.
Monthly check-ins and annual 360o evaluations to support your growth.
Private health insurance, flexible compensation, and Wellhub for your overall wellbeing.
Active tech communities to learn and share knowledge.
Amazing team events (yes, we know how to have fun too ).
We are hiring an IT Support Specialist L2
We're looking for a proactive IT professional with strong analytical skills and experience in modern cloud-based environments.
Key Responsibilities
- Troubleshoot and resolve IT incidents in a timely manner
- Prioritize workload based on business impact and urgency
- Perform root cause analysis and identify recurring issues
- Monitor applications and services to ensure performance and stability
- Document solutions and contribute to the knowledge base
- Collaborate with cross-functional teams and support L1
Requirements
- 2+ years of experience in IT Support or IT Consulting
- Solid understanding of APIs, microservices, and cloud environments
- Strong problem-solving and communication skills
- Ability to work independently and in a team
Mandatory Tech Stack (Required)
- Datadog – monitoring, logs, and performance analysis
- Postman – API testing and troubleshooting
- ServiceNow – incident and ticket management
Nice to have:
- Knowledge of Docker, Kubernetes, Jenkins
- Experience with IT service management processes (ITIL)
Collaborative and international environment with a strong focus on continuous improvement.
Languages
* English: C1, suitable for working in an international environment.
Additional info
* Location: Spain (remote)
* Flexible schedule and intensive Fridays.
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The employee will adhere to information security policies:
-Will have access to confidential information related to Capitole and the project they are working on.
-Must comply with the security policies and internal policies of the company and the client.
-Must sign an NDA.