Media Mint is an AI-powered Revenue Operations services company dedicated to accelerating innovation and revenue growth for platforms and publishers worldwide. Our mission is to drive operational efficiency, scalability, customer satisfaction, and actionable insights through advanced technology, automation, and AI. We partner with industry leaders across Ad Tech, Consumer, CTV, Publishing, and Retail. With 2000+ professionals and offices in Hyderabad (HQ), San Francisco, New York, Krakow, and Ilorin, we support both Fortune 500 companies and high-growth startups. brAbout the Role brWe are seeking an Ad Success Representative to support an esteemed client in the digital advertising space. This role is a hybrid of strategic account management and operational excellence. You will be the primary link between client partners and Ad Operations—managing workflows, delivering insights, and driving campaign success. This is a high-impact, fast-moving role—idóneo for someone who excels at switching between hands-on tasks and big-picture thinking. brResponsibilities brClient Engagement Strategic Partnership brManage 3–4 client partners, including subsidiaries under large holding companies. brLead structured weekly check-ins, provide proactive recommendations, and build trust-based relationships. brSupport account retention and growth by identifying revenue opportunities and upsell strategies. Campaign Management Operational Support brAct as liaison between client teams and Ad Operations; manage ticket submissions and QA deliverables. brUse tools like Slack, Salesforce, and trackers to ensure smooth workflow and issue resolution. brOversee Direct IO, Programmatic, and Self-Serve (Ads Manager) campaign processes. Insight Generation Optimization brDownload and analyze campaign performance data. brTranslate metrics into clear, actionable insights and optimizations. brDeliver reporting narratives that align with campaign goals and strategy. Internal Collaboration Workflow Development brPartner with product, marketing, and engineering teams to surface client feedback and shape improvements. brHelp standardize evolving workflows in coordination with partners like Media Mint's process teams. brContribute to resource creation and knowledge-sharing initiatives. Performance Metrics brVolume of Work (by case type, reason, and region) brAverage Handle Time for support and operational tasks brQA Scores for campaign accuracy, strategy, and delivery timeliness brMonthly CSAT Scores from client partners evaluating deliverables and communication Qualifications br3+ years in Customer Success, Account Management, Ad Ops, or a similar client-facing role brProficiency with Salesforce, Google Sheets/Excel, Slack, and customer support platforms (Zendesk, Outreach.io) brStrong problem-solving and communication skills brAbility to manage complex workflows and shifting priorities brExperience in digital advertising (Direct IO, Programmatic, or Self-Serve) is a plus brAnalytical mindset with a drive to turn data into actionable insights brProficient in English and German Languages. Fill this google form to apply : F6a WFi Zm Fgk Qku M8