Role: Service Delivery Manager.
Contract Details:
Duration: 12 Months
Expectded Start Date : 1st April 2026
End Date : 30th March 2027
Location : Barcelona Spain
Mode of work: Hybrid - 1-2 days
Experience with Scrum/Agile is Must
Job Summary: The Service Delivery Manager is accountable for operational/financial metrics and overall business results of Portfolio of assigned clients. They ensure that operational policies are followed and that business objectives are achieved by focusing on best practices and process improvements. The incumbent in this role is accountable for managing and retaining the revenue stream and client base, along with supporting the CP/Sales on future opportunities for growing the revenue stream.
Experience Requirements:
- Preevious Workday experience strongly preferred, but not required.
- 5-7 years of experience in managed services working with an offshore team
- 5-7 years of experience in the ERP space (HCM, Finance, or Payroll)
- A practitioner background in HR, Finance, or Payroll is a plus.
- ITIL Certification a plus
- Experience in Managed Services in offshore/onshore methodology and exposure to ITIL processes
- Excellent client facing/client service skills
- Previous experience as a Team Lead and demonstrable experience in leading virtual teams.
- Very organized individual with the ability to work in a highly deadlinedriven environment with strong time management, detail, and multitasking skills
- Experience in Microsoft Office (Word, PowerPoint, Excel, OneNote). Salesforce experience preferred, but not required.