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Ensure timely delivery of reports and analysis required by customers, and oversee WWS's quality department to ensure compliance with established standards.
Overview:
Ensure timely delivery of reports and analysis required by customers, and oversee WWS's quality department to ensure compliance with established standards.
Responsibilities
* Resolution of quality-related problems.
* Manage the WOW system.
* Generate quality alerts in the event of any incident.
* Attend weekly and monthly meetings with clients.
* Make weekly reports to present to the client.
* Follow-up on audit findings.
* Damage monitoring.
* Prepare monthly reports for damage collection (when applicable).
* Provision for damages (where applicable).
* Settlement of damages with customers and carriers.
* Preparation and execution of audits.
* Support all areas.
* Manage KPIs.
* Coordinate documentation and follow-up of non-conformities and corrective/preventive actions.
* Communicate quality inspection results to supervisors and propose improvement actions.
* Foster a culture of quality, promoting responsibility and commitment to excellence.
* Lead continuous improvement initiatives to optimize quality and process efficiency.
* Supervise and coordinate activities of the quality inspection team.
* Update and validate work instructions.
* Resolve quality-related conflicts effectively and promptly.
Qualifications
Education: Industrial Engineering, Business Management, or equivalent. Graduate preferred.
Knowledge: Basic office management, personnel management, ISO 9001 (essential), AIAG/IATF, FMEA, MSA, CP, SAP, KPI, vehicle management standards, and a valid license.
Experience: Relevant experience in quality management roles.
Language: Intermediate English proficiency.
Availability to travel: Required.
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