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Descripción del trabajo
Work in a company with a solid track record of performance
A role that offers a breadth of learning opportunities
Opportunity to make a positive impact
The Job
Position Overview :
We are seeking Registered Nurses located in Spain with an active RN license (from Spain) to work for our premium international client in the medical field. This is a fully remote / work-from-home position providing courteous and efficient service to customers in assigned accounts. You will be trained for the key job responsibilities.
Key Responsibilities :
* Resolves customer inquiries, complaints, and requests, including technical or clinical information while working within a defined scope of practice.
* Serves as a telecare clinical contact for patients, clinical staff, and internal team members.
* Addresses escalations from Level 1 technical services team members, acting as a backup for Supervisors.
* Adheres to all environmental, health, and safety SOPs, equipment policies, and procedures.
* Serves as a liaison between customers, employer staff, and client staff.
* Identifies and assists in implementing changes to manage information accuracy within online platforms and reference materials.
* Seeks enhancements to improve customer experience, equipment reliability, and treatment quality.
* Completes scheduled and unscheduled outbound calls to telecare patients and clinical collaborators.
* Receives inbound calls from telecare patients and clinical collaborators.
* Analyzes data and understands trends for treatments sourced from treatment platforms.
* Shares relevant call information with stakeholders and documents outcomes.
Training Program :
* Eight weeks of paid training.
* Training covers technical support and treatment analysis.
* Fully remote / work-from-home training.
* Monday to Friday, 12:00 PM - 5:00 PM CET (6 hours/day).
* Flexible operating hours: Monday to Friday, 9:00 AM - 6:00 PM CET, with an expected 2 hours of work per day.
Why Join Us?
* Work from the comfort of your home.
* Hourly rate during training is 20 Euros; after training, it remains 20 Euros.
* Be part of a revolutionary, multicultural company.
* Continuous professional development and support.
Application Process :
If you are a dedicated and compassionate Registered Nurse with a valid license from Spain, apply quickly. The training begins soon, and we look forward to welcoming you.
The Profile
Requirements :
* Living in Spain.
* Active RN License (BSc or equivalent).
* 2-4 years contact center or customer service experience (preferred).
* Experience with dialysis therapy (preferred).
* Excellent communication skills in Spanish and English.
Internet and Hardware Requirements :
* Broadband internet with Ethernet, 50 Mbps.
* Processor: Intel Core i5 or higher / AMD Ryzen 5 or higher.
* 16GB RAM.
* 120GB SSD storage.
* Wired USB headset.
* Windows 10 or higher.
Benefits :
* Home-based work with a competitive salary.
* Project-based opportunities.
* Long-term cooperation.
* Gamification program for extra earnings and paid holidays.
The Employer
Our client provides centralized and standardized native customer support services worldwide, offering all major languages and dialects, and is a leader in premium remote contact center projects.
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