About Atos Group
Atos Group is a global leader in digital transformation with c. 67,000 employees and annual revenue of c. €10 billion, operating in 61 countries under two brands — Atos for services and Eviden for products. European number one in cybersecurity, cloud and high performance computing, Atos Group is committed to a secure and decarbonized future and provides tailored AI‑powered, end‑to‑end solutions for all industries. Atos Group is the brand under which Atos SE (Societas Europaea) operates. Atos SE is listed on Euronext Paris.
Its purpose is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to scientific and technological excellence. Across the world, the Group enables its customers, employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space.
Customer Support Agent with Dutch & English
We are looking for a Customer Support Agent with Dutch & English to join our team in Tenerife. Are you interested? Keep reading!
Responsibilities
* Interact with customers via telephone, e‑mail, and web, providing technical support and problem‑solving expertise.
* Identify, evaluate, and prioritize customer issues and complaints.
* Analyze customer problems and develop effective resolution plans.
* Contribute to the helpdesk knowledge base by identifying resolution gaps and authoring submissions.
* Evaluate new services, processes, and technologies introduced at the helpdesk.
* Participate in training programs to support new technologies, procedures and customer service enhancements.
* Collaborate with departmental staff to promote and maintain strong customer service values.
* Escalate unresolved issues to support leads or designated service groups.
Requirements
* Languages: proficiency in Dutch and English (mandatory).
* Skills: basic PC skills, excellent communication abilities.
* Availability: willingness to work in shifts (7x24, 40 hours per week).
* Experience: no specific experience required; initial training will be provided.
* Attributes: service‑oriented, proactive cooperation, results‑focused, initiative and customer‑oriented.
Here at Atos, diversity and inclusion are embedded in our DNA. Read more about our commitment to a fair work environment for all.
Atos is a recognized leader in its industry across Environment, Social and Governance (ESG) criteria. Find out more on our CSR commitment.
Choose your future. Choose Atos.
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