ICliGo is an innovative platform connecting travellers with independent and highly qualified travel consultants. Founded in 2014, our Portuguese multinational has grown into a technology-driven company, committed to delivering seamless travel experiences while embracing a culture of collaboration, innovation, and continuous improvement.
About the Role
The Ops Country Manager is responsible for leading iCliGo’s presence, execution, and growth in the assigned markets.
This role acts as the main business owner, ensuring the market is positioned for sustainable growth, operational readiness, and strong alignment with global functions. The Ops Country Manager will coordinate local execution across Customer Support, Travel Product, Marketing, Tech, Operations, and Project Management, ensuring the market operates effectively while reflecting local needs and opportunities.
The role is critical to bridging iCliGo’s global model with the realities of the local market, ensuring both commercial growth and operational discipline.
Key Responsibilities
Countries Leadership and Market Growth
* Act as the main leader and point of accountability for iCliGo in the assigned countries
* Drive local markets growth in line with company strategy and expansion priorities
* Identify market opportunities, barriers, risks, and growth levers
* Monitor country performance and recommend actions to improve business results, Travel Partner engagement, and customer experience
* Support the successful launch, scaling, and long-term consolidation of iCliGo in the market
Cross-Functional Market Coordination
* Coordinate with global shared service teams based in Portugal to ensure the countries are properly supported
* Align local priorities with internal teams across Customer Support, Travel Product, Legal, Finance, HR, Marketing, Tech, Operations, and Project Management
* Act as the main escalation point for local markets needs, dependencies, and execution challenges
* Ensure the countries receive the right level of support, prioritization, and follow-through from central functions
Local Execution and Operational Readiness
* Ensure the country is operationally prepared for launches, campaigns, growth initiatives, and process changes
* Monitor service quality, operational bottlenecks, and local execution risks
* Work closely with Customer Support and Operations to ensure language coverage, time zone support, and market-specific operational readiness
* Support implementation of local procedures, working practices, and process improvements in alignment with global standards
Market Insight and Strategic Feedback
* Act as the internal voice of the countries
* Ensure local markets feedback is translated into actionable recommendations for Product, Support, Marketing, Travel Product, and Leadership teams
* Surface local risks early, including commercial, operational, regulatory, and reputational issues
Stakeholder, Community, and Market Presence
* Partner with Marketing and Community teams to support local activation, engagement, and growth initiatives
* Help build iCliGo’s credibility and presence in the local markets
Governance, Accountability, and Performance
* Track local priorities, dependencies, and execution plans with discipline and clarity
* Ensure that market commitments are realistic, aligned internally, and followed through
* Support strong visibility of work and priorities through internal tools and reporting
* Drive a local culture of ownership, accountability, problem-solving, and performance
Key Performance Areas
Success in this role will be measured through a combination of:
* Country growth and scalability
* Travel Partner engagement and retention
* Operational readiness and service quality
* Quality and speed of local execution
* Cross-functional alignment and issue resolution
* Strength of market insight and strategic contribution
* Ability to represent and strengthen iCliGo’s presence in the country
What We’re Looking For
* Proven experience in roles such as Country Manager, Market Manager, Operations Manager, Business Manager, or similar
* Strong experience in cross-functional leadership and execution in tourism and travel sector (mandatory)
* Experience working in fast-growing, changing, or international business environments
* Strong commercial mindset and understanding of local market dynamics
* Ability to influence multiple stakeholders without relying solely on direct hierarchy
* Strong problem-solving and decision-making skills
* Excellent organizational and execution discipline
* High sense of ownership, urgency, and accountability
* Strong communication skills in both local market language and English
* Experience in travel, marketplaces, tech-enabled services, direct sales, or community-based businesses is a strong plus
* Competitive salary based on experience and expertise;
* 2 extra days of annual leave (including your birthday off);
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