PbRole Overview /b /ppbr/ppWe have an exciting opportunity for someone to join us as a bCustomer Engagement Manager EMEA /b, supporting bVolcafe’s /b commercial and sustainability teams across origin and destination markets. The position will be responsible for translating global marketing and sustainability strategies into customer-focused communications that strengthen relationships, support traders and contribute to PL. This role covers key activities including customer materials, tailored communications, CRM management, event support and sustainability storytelling. The position offers strong development potential for someone eager to build their skills in a fast-paced soft commodities environment. /ppbr/ppbVolcafe Ltd /bis one of the world’s leading international green coffee trading companies, operating in over 20 countries globally. Our expertise spans green coffee procurement and preparation, sustainability, blending, quality control, risk management and export as well as importing and distribution. We supply the world’s major coffee roasters and retail distributors with their green coffee requirements, with significant strategic growth ambitions for the future. We are part of bEDF Man Commodities, /ba world leading trader of agricultural products including coffee, sugar, molasses and animal feed. /ppbr/ppbVolcafe /b works across the whole green coffee supply chain to make coffee business better, together with our partners and employees. We have built and operate sustainable coffee supply chains across all our origins, addressing key economic, social and environmental issues in coffee farming communities. Our Volcafe Way farmer support programme engages with thousands of coffee farmers and provides a holistic response to the challenges they face. /ppbr/ppThis role offer a hybrid working style, and can be based in bMadrid, Spain, Hamburg or Bremen, Germany or Bristol, UK /b. /ppbr/p pbKey Accountabilities: /b /ppbr/pulliSupport trade strategy by developing customer-oriented marketing programmes aligned with roasters’ needs, including ready-to-sell coffees, project promotion and commercialisation of traceability and compliance initiatives. /liliProduce high-quality customer-facing materials such as website content, presentations, one-pagers and programme documentation to support sales enablement. /liliTranslate complex topics, including sustainability frameworks and specialty coffee narratives, into clear and compelling customer benefits. /liliDevelop and deliver tailored communication kits adapted to different customer segments, regions and market needs. /liliLead sustainability and impact storytelling by transforming data and insights into engaging, customer-ready communications. /liliCollaborate cross-functionally to ensure consistent messaging around sustainability initiatives and measurable impact. /liliSupport the transition to an account-based marketing approach through CRM implementation and adoption. /liliConduct customer segmentation to enable targeted and personalised communication strategies. /liliManage and execute integral customer communication flows across channels, including newsletters, updates and announcements. /liliDevelop and launch lead generation campaigns to support business growth and market expansion. /liliTrack and analyse engagement KPIs to optimise communication performance and inform decision-making. /liliSupport the planning and execution of global events and trade fairs, ensuring alignment with commercial objectives and brand positioning. /liliProvide strategic input on event presence based on customer insights and market intelligence. /liliManage the global marketing and communications intake process, prioritising and triaging requests in line with business objectives. /liliEnsure alignment of all communication activities with brand strategy and organisational priorities. /liliCollaborate closely with leadership to maintain clarity, focus and consistency across all marketing and communications initiatives. /li /ulpbr/ppbSkills and Experience /b /ppbr/pulliMinimum of 5 years’ experience in B2B marketing, preferably within coffee or soft commodities, with a strong interest in sustainability. /liliProven ability to translate complex technical topics into clear, compelling commercial narratives that drive customer engagement and value. /liliStrong experience creating impactful content across multiple formats, including presentations, campaigns and customer communications. /liliDemonstrated experience working cross-functionally with diverse teams in an international business environment. /liliHighly skilled in structuring content and building clear, visually engaging presentations and communication materials. /liliAbility to simplify complex information into concise, customer-friendly messaging tailored to different audiences. /liliStrong organisational and project management skills, with the ability to manage multiple priorities in a fast-paced environment. /liliExcellent communication and interpersonal skills, with a collaborative mindset and attention to detail. /li /ulpbr/ppWe recognise that talent comes in many forms, and we value potential just as much as experience. If this role excites you but you don’t meet every requirement, we still encourage you to apply. /ppbr/ppbOur Offer /b /ppWe provide a fast-paced, stimulating and truly global environment, which will stretch your abilities and channel your talents. We also offer competitive salary and benefits combined with outstanding career development opportunities in one of the global leaders in soft commodity trading. /ppbr/ppbOur Values /b /ppbRespect, Integrity, Meritocracy, Client Focus, Entrepreneurship /b /ppVolcafe shares the values of our parent company, EDF Man Commodities. Our values define who we are. They are the fundamental beliefs that determine our actions and guide our behaviour. They influence the way we communicate and collaborate, and define the way we engage with our clients, partners, and communities. /ppbr/ppbOur Commitment /b /ppVolcafe shares the commitment of our parent company, EDF Man Commodities. We are committed to creating and sustaining an inclusive and diverse work environment where all employees are treated with dignity and respect. We are committed to promoting equal opportunities in employment and are focussed on actively building and developing diverse teams. All qualified applicants will receive equal treatment without regard to race, colour, sex, gender, age, religion or belief, ethnic or national origin, marital or civil partner status, physical or mental disability, military or veteran status, sexual orientation, gender reassignment (identity, gender expression), genetic information or any characteristic protected by local law. /ppbr/ppbWe are willing to make any reasonable adjustments throughout our recruitment process. /b /ppbr/ppbTo apply you must have the right to work for the provided location. /b /p